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A 'Paper Jam' Error Displays on the HP Officejet 4300 and 4350 All-in-One Printer Series

Issue
While printing, the product stops feeding pages and a 'Paper Jam' message displays on the product control panel.
Solution
Follow these steps to resolve the issue.
Step one: Remove any loose paper
Remove all loose paper from the input tray.
  caution:
Do not remove jammed paper at this stage.
  1. Lift the cover of the automatic document feeder (ADF).
    Figure : Open the ADF cover
  2. Gently pull the jammed paper out of the rollers.
      caution:
    If the paper tears while you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  3. Close the ADF cover.
  4. Remove the rear door. Press in the tab on the left side of the rear door, and the pull it away from the product.
      caution:
    Trying to clear a jam from the front of the product can damage the print mechanism. Always access and clear paper jams through the rear door.
    Figure : Remove the rear door
  5. Gently pull the paper out of the rollers.
      caution:
    If the paper tears while you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  6. Replace the rear door. Gently push the door forward until it snaps into place.
Step three: Clean the rollers
Follow these steps to clean the rollers and make sure no dust, or paper, remains inside the product.
  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove the rear door. Press in the tab on the left side of the rear door, and then pull the door away from the product.
    Figure : Remove the rear door
  4. Lightly moisten a clean, lint-free cloth with distilled or bottled water, and then gently wipe the paper rollers.
    Rotate the rollers with your fingers to clean all the way around.
    Figure : Clean the paper rollers
  5. Allow the rollers to dry completely.
  6. Replace the rear door. Gently push the door toward the product until it snaps into place.
  7. Reconnect the power cord to the back of the product.
  8. Press the Power button () to turn on the product.
Step four: Reload paper and test the All-in-One
  1. Reload paper in the input tray.
    Loosen the paper stack and fan the pages to make sure that no pages stick together.
  2. Open the document that stopped printing when the jam occurred. Open it in the same software program you used before the jam.
  3. Click File, click Print, and then click Properties.
  4. In the Printing Preferences window, click the Paper/Quality tab.
  5. Make sure the type of paper specified in the Type is text box matches the type of paper in the product.
      note:
    A paper jam might occur, for example, if photo paper is specified in the Printer Properties window, but plain paper is loaded in the product.
  6. Try the print job again.
    • If the pages print successfully, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.
Cause
This error can occur for several reasons. Some factors that might contribute to the problem:
  • The paper in the input tray is not correctly aligned
  • Using torn or wrinkled paper
  • Using paper that has previously been printed on
  • The rear access door is not fully seated or locked into place
  • The paper feed rollers have accumulated dust or paper particles
  • An envelope is being printed and the flap is not tucked down

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