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HP Color LaserJet 3000, 3600 and 3800 Series Printers - Clearing jams

Overview
Use the Figure below to troubleshoot jams in the printer. For instructions to clear jams, see the Clearing jams section in this document.
    Figure : Jam locations (printer shown without optional tray 3)
  1. Output bin
  2. Paper path
  3. Tray 1
  4. Trays 2 or 3
  5. Duplex path (for 2-side d printing )
  6. Fuser
Jam recovery
This printer automatically provides jam recovery, a feature that is used to set whether the printer should attempt to automatically reprint jammed pages.
  • AUTO instructs the printer to attempt to reprint jammed pages.
  • OFF instructs the printer not to attempt to reprint jammed pages.
  note:
During the recovery process, the printer might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages.
To improve print speed and increase memory resources to disable the jam recovery.
To turn off jam recovery
  1. Press Menu.
  2. Press (down arrow) to highlight CONFIGURE DEVICE, and then press (checkmark).
  3. Press (down arrow) to highlight SYSTEM SETUP, and then press (checkmark).
  4. Press (down arrow) to highlight JAM RECOVERY, and then press (checkmark).
  5. Press (down arrow) to highlight OFF, and then press (checkmark).
  6. Press Menu to return to the Ready state.
Common causes of jams
Common causes of jams1
Cause
Solution
The media does not meet specifications.
Use only media that meets HP specifications. See Supported media sizes.
A component is installed incorrectly.
Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
If the media that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Configuring trays.
The media is skewed.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray.
  note:
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.
Reset the printer. Wait until the page completely settles in the output bin before removing it.
During 2-sided printing, removed the paper before the second side of the document was printed.
Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.
The media is in poor condition.
Replace the media.
The internal rollers from tray 2 or tray 3 are not picking up the media.
Remove the top sheet of media. If the media is heavier than 163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.
Replace the media.
The media is perforated or embossed.
Perforated or embossed media does not separate easily. Feed single sheets from tray 1.
Printer supply items have reached the end of their useful life.
Check the printer control panel for messages prompting to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies and parts.
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
Note 1: If the printer still continues to jam, contact HP Customer Support or the authorized HP service provider.
Clearing jams
Procedures in the following sections correspond with a jam message that might appear on the control panel.
Jam in tray 1
  1. Remove the media from the tray.
    Figure : Remove the media from the tray
  2. Grasp the jammed sheet by both corners and pull.
    Figure : Grasp the jammed sheet by both corners and pull
  3. Place the media stack in tray 1.
    Figure : Place the media stack in tray 1
  4. Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs.
    Figure : Confirm that the media guides are against the stack without bending it
  5. Press (checkmark) to resume printing.
Jam in tray 2 or tray 3
  1. If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is visible, remove it.
    Figure : Pull the Tray 3 and place it on a flat surface
  2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.
  3. Pull out tray 2 and place it on a flat surface.
    Figure : Pull out tray 2 and place it on a flat surface
  4. If the jammed sheet is visible, remove it.
    Figure : Remove the jammed sheet
  5. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.
    Figure : Remove any jammed media inside the printer at the top of the tray opening
  6. Replace tray 2 and optional tray 3.
    Figure : Replace tray 2 and optional tray 3
      note:
    Use tray 1 when printing on heavier paper. See Printing on special media for more information.
  7. Press (checkmark) to resume printing.
      note:
    When printing from tray 2, printing resumes automatically.
Jam inside the fuser area (top cover)
  1. Open the top cover.
    Figure : Open the top cover
  2. If the jammed sheet is visible, remove it and then close the top cover.
    Figure : Remove the jammed sheet and close the top cover
  3. If the sheet is not visible, turn off the printer.
    Figure : If sheet is not visible, turn off the printer
      warning:
    The fuser will be hot. Wait 10 minutes before proceeding.
  4. Place the thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove it.
    Figure : Squeeze the latches and pull up on the fuser to remove it
  5. On the fuser, lift the shutter door.
      caution:
    Do not open the shutter door while the fuser is in the printer.
    Figure : Lift the shutter door
  6. Do not open the shutter door while the fuser is in the printer.
      note:
    If the sheet tears, make sure that all fragments are removed before printing is resumed.
    Figure : Do not open the shutter door while the fuser is in the printer
  7. Hold the fuser with the thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place.
    Figure : Hold the fuser with the thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place
  8. Close the top cover and then turn on the printer.
    Figure : Close the top cover and then turn on the printer
Jam inside the front door
  1. Jam inside the front door.
    Figure : Jam inside the front door
      caution:
    Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of it.
      note:
    If the sheet tears, make sure that all fragments are removed before resuming printing.
  2. Remove any visible media.
    Figure : Remove any visible media
  3. Locate the green registration-plate tabs that are below the bottom print cartridge.
    Figure : Locate the green registration-plate tabs that are below the bottom print cartridge
  4. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position.
    Figure : Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position
      note:
    If the sheet tears, make sure that all fragments are removed before resuming printing.
  5. Close the front door.
    Figure : Close the front door
Jam in the duplex path
  note:
This issue occurs only in models that provide automatic 2-sided printing.
  1. Turn off the printer, and open the top cover.
    If any media is visible, remove it.
    Figure : Turn off the printer, and open the top cover
  2. Open the front door.
    Figure : Open the front door
  3. Rotate the transfer unit up and away from the front door.
    Figure : Rotate the transfer unit up and away from the front door
  4. Remove any jammed sheets from under the transfer unit.
    Figure : Remove any jammed sheets from under the transfer unit
  5. Locate the green registration-plate tabs that are below the bottom print cartridge.
    Figure : Locate the green registration-plate tabs that are below the bottom print cartridge
  6. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position.
    Figure : Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position
      note:
    If the sheet tears, make sure that all fragments are removed before resuming printing.
  7. Close the front door and then turn on the printer.
    Figure : Close the front door and then turn on the printer

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