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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Color LaserJet 4700 Series Printer - Changing Printer Control Panel Configuration Settings

By using the printer control panel, changes to general printer configuration default settings such as tray size and type, sleep mode, printer personality (language), and jam recovery can be made.
The printer control panel can also be accessed from a computer by using the Settings page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see Using the embedded Web server.
  caution:
Configuration settings seldom need to be changed. Hewlett-Packard recommends that only the system administrator change configuration settings.
Job storage limit
This option sets the limit for the maximum number of jobs stored on the hard disk at the printer. The maximum number allowed is 100, and the default value is 32.
To Set the job storage limit perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight JOB STORAGE LIMIT.
  7. Press (check mark) to select JOB STORAGE LIMIT.
  8. Press or (up arrow) to change the value.
  9. Press (check mark) to set the value.
  10. Press MENU.
Job held timeout
This option sets the period of time that the system keeps files in job storage before deleting them from the queue. The default setting for this option is OFF; the other available settings are 1 HOUR, 4 HOURS, 1 DAY, and 1 WEEK.
To Set the job held timeout perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight JOB HELD TIMEOUT.
  7. Press (check mark) to select JOB HELD TIMEOUT.
  8. Press (down arrow) or (up arrow) to select the appropriate time period.
  9. Press (check mark) to set the time period.
  10. Press MENU.
Show IP address
This item determines whether the printer IP address is shown on the display with the Ready message. Options are AUTO and OFF. The default setting for this option is OFF. If more than one EIO card is installed, the IP address of the card installed in the first slot appears.
To showing the IP address perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight SHOW ADDRESS.
  7. Press (check mark) to select SHOW ADDRESS.
  8. Press (down arrow) or (up arrow) to select the desired option.
  9. Press (check mark) to select the option.
  10. Press MENU.
Color/black mix
This item allows the user to configure printer settings to optimize printer and cartridge performance for the printing environment. If the printer is primarily used for black printing (over two-thirds of the pages are black only), change the printer settings to MOSTLY BLACK PAGES. If the printer is primarily used for color printing, change the printer settings to MOSTLY COLOR PAGES. If the printer is used for a mix of black-only and color print jobs, it is recommended to use the printer default of AUTO. To determine the percentage of color pages, print a configuration page. See Printer information pages to learn how to print a configuration page. The configuration page shows the total number of pages printed and the number of color pages printed. To determine the percentage of color pages printed, divide the color page count by the total page count.
To set the color/black mix perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight COLOR/BLACK MIX.
  7. Press (check mark) to select COLOR/BLACK MIX.
  8. Press (down arrow) or (up arrow) to select the desired option.
  9. Press (check mark) to select the option.
  10. Press MENU.
Tray behavior options
Tray behavior allows seven user-defined options:
  • USE REQUESTED TRAY - Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when the user indicates that a specific tray should be used. Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty or does not match the settings specified for the print job. EXCLUSIVELY is the default setting.
  • MANUALLY FEED PROMPT - If the option ALWAYS (the default value) is selected, the system always displays a prompt before pulling from Tray 1 (multipurpose tray). If the option UNLESS LOADED is selected, the system will only display the prompt if Tray 1 is empty.
  • PS DEFER MEDIA - This setting affects how non-HP PostScript drivers will behave with the device. There is no need to change this setting if using the drivers supplied by HP. If set to ENABLED, non-HP PostScript drivers will use the HP tray selection method as the HP drivers do. If set to DISABLED, some non-HP PostScript drivers will use the PostScript tray selection method instead of the HP method.
  • SIZE/TYPE PROMPT - This option allows the user to control whether or not the tray configuration message, and corresponding prompt to change type or size is shown when a tray transitions from opened to closed. Values for this option are Display and DO NOT DISPLAY.
  • USE ANOTHER TRAY - This menu item allows the user to enable or disable the prompt to select another tray. Values for this option are ENABLED and DISABLED. ENABLED is the default.
  • DUPLEX BLANK PAGES - This item allows the user to determine how a job is to be duplexed. The available values are AUTO, which is the default value, and YES. If AUTO is selected, blank pages within the print job are not duplexed. If YES is selected, any blank pages within the job are duplexed.
  • IMAGE ROTATION - This menu item is available only if an output accessory, such as the stapler/ stacker, is not installed. The printer applies a 180° rotation to all pages if this menu item is not available or if STANDARD is selected. This option lets to place paper in the input tray in the same orientation, regardless of the output accessory.
To set the printer to use the requested tray perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight TRAY BEHAVIOR.
  7. Press (check mark) to select TRAY BEHAVIOR.
  8. Press (check mark) to select USE REQUESTED TRAY.
  9. Press (down arrow) or (up arrow) to select EXCLUSIVELY or FIRST.
  10. Press (check mark) to set the behavior.
  11. Press MENU.
To set manually feed prompt perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight TRAY BEHAVIOR.
  7. Press (check mark) to select TRAY BEHAVIOR.
  8. Press (down arrow) to highlight MANUALLY FEED PROMPT.
  9. Press (check mark) to select MANUALLY FEED PROMPT.
  10. Press (down arrow) or (up arrow) to select ALWAYS or UNLESS LOADED.
  11. Press (check mark) to set the behavior.
  12. Press MENU.
To set the printer default for PS defer media perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight TRAY BEHAVIOR.
  7. Press (check mark) to select TRAY BEHAVIOR.
  8. Press (down arrow) to highlight PS DEFER MEDIA.
  9. Press (check mark) to select PS DEFER MEDIA.
  10. Press (check mark) to select ENABLED or DISABLED.
  11. Press (check mark) to set the behavior.
  12. Press MENU.
To set the printer to use size/type prompt perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight TRAY BEHAVIOR.
  7. Press (check mark) to select TRAY BEHAVIOR.
  8. Press (down arrow) to highlight SIZE/TYPE PROMPT.
  9. Press (down arrow) or (up arrow) to select DISPLAY or DO NOT DISPLAY.
  10. Press (check mark) to set the behavior.
  11. Press MENU.
To set the printer to use another tray perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight TRAY BEHAVIOR.
  7. Press (check mark) to select TRAY BEHAVIOR.
  8. Press (down arrow) to highlight USE ANOTHER TRAY.
  9. Press (down arrow) or (down arrow) to select ENABLED or DISABLED.
  10. Press (check mark) to set the behavior.
  11. Press MENU.
To set the printer to duplex blank pages perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight TRAY BEHAVIOR.
  7. Press (check mark) to select TRAY BEHAVIOR.
  8. Press (down arrow) to highlight DUPLEX BLANK PAGES.
  9. Press (down arrow) or (up arrow) to select AUTO or YES.
  10. Press (check mark) to set the behavior.
  11. Press MENU.
To set the printer to rotate images perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight TRAY BEHAVIOR.
  7. Press (check mark) to select TRAY BEHAVIOR.
  8. Press (down arrow) to highlight IMAGE ROTATION.
  9. Press (down arrow) or (up arrow) to select STANDARD or ALTERNATE.
  10. Press (check mark) to set the behavior.
  11. Press MENU.
Sleep delay
The adjustable sleep mode feature reduces power consumption when the printer has been inactive for an extended period. The length of time can be set before the printer enters sleep mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, 45 MINUTES, 60 MINUTES, 90 MINUTES, 2 HOURS, or 4 HOURS. The default setting is 30 MINUTES.
  note:
The printer display dims when the printer is in sleep mode. This mode does not affect printer warm-up time.
To set sleep delay perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight SLEEP DELAY
  7. Press (check mark) to select SLEEP DELAY.
  8. Press (down arrow) or (up arrow) to select the appropriate time period.
  9. Press (check mark) to set the time period.
  10. Press MENU.
  caution:
If paper is loaded in Trays 3 through 6 when the printer is in sleep mode, the new paper will not be sensed when the printer comes out of sleep mode. This could cause the wrong paper to be used for a print job. Be sure to wake the printer before loading paper in these trays.
To Disable/enable sleep mode perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight RESETS.
  5. Press (check mark) to select RESETS.
  6. Press (down arrow) to highlight SLEEP MODE.
  7. Press (check mark) to select SLEEP MODE.
  8. Press (down arrow) or (up arrow) to select ON or OFF.
  9. Press (check mark) to set the selection.
  10. Press MENU.
Wake time
The wake time feature allows the user to instruct the printer to wake at a certain time on selected days, to eliminate waiting for the warm-up and calibration periods. The SLEEP MODE option must be turned on to set the wake time.
To set or change the wake time, use the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight WAKE TIME.
  7. Press (check mark) to select WAKE TIME.
  8. Press (down arrow) or (up arrow) to select the day of the week.
  9. Press (check mark) to accept the selection.
  10. Press (down arrow) or (up arrow) to select CUSTOM or Off.
  11. Press (check mark) to accept the selection.
  12. Press (down arrow) or (up arrow) to select the hour.
  13. Press (check mark) to accept the selection.
  14. Press (down arrow) or (up arrow0 to select the minutes.
  15. Press (check mark) to accept the selection.
  16. Press (down arrow) or (up arrow) to select AM or PM.
  17. Press (check mark) to accept the selection.
  18. Press (check mark) to enter APPLY TO ALL DAYS.
  19. Press (down arrow) or (up arrow) to select YES or NO.
  20. Press (check mark) to accept the selection.
  21. Press (down arrow) or (up arrow) to select the days of the week to which WAKE TIME applies.
  22. Press to accept each selection.
  23. Press MENU.
Display brightness
The display brightness feature allows the user to set the level of brightness for the control panel display. The allowable range of values is 1 through 10. The default for this feature is 5.
To change or set the display brightness, use the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight DISPLAY BRIGHTNESS.
  7. Press (check mark) to select DISPLAY BRIGHTNESS.
  8. Press (down arrow) or (down arrow) to highlight the desired value.
  9. Press (check mark) to accept the selection.
  10. Press MENU.
Personality
This printer features automatic personality (printer language) switching. AUTO is the default value.
  • AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job.
  • PCL configures the printer to use Printer Control Language.
  • PDF configures the printer to print PDF files.
  • PS configures the printer to use PostScript emulation.
To set the personality perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight PERSONALITY.
  7. Press (check mark) to select PERSONALITY.
  8. Press (down arrow) or (up arrow) to select the appropriate personality (AUTO, PCL, PDF, or PS).
  9. Press (check mark) to set the personality.
  10. Press MENU.
Clearable warnings
The display time of control panel clearable warnings can be determined with this option by selecting ON or JOB. The default value is JOB.
  • ON displays clearable warnings until the (check mark) is pressed.
  • JOB displays clearable warnings until the end of the job in which it was generated.
To set the clearable warnings perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight CLEARABLE WARNINGS.
  7. Press (check mark) to select CLEARABLE WARNINGS.
  8. Press (down arrow) or (up arrow) to select the appropriate setting.
  9. Press (check mark) to set the selection.
  10. Press MENU.
Auto continue
The printer behavior can be determined when the system generates an Auto Continuable error. ON is the default setting.
  • ON displays an error message for ten seconds before automatically continuing to print.
  • OFF pauses printing any time the printer displays an error message and until you press (check mark).
To set auto continue perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight AUTO CONTINUE.
  7. Press (check mark) to select AUTO CONTINUE.
  8. Press (down arrow) or (up arrow) to select the appropriate setting.
  9. Press (check mark) to set the selection.
  10. Press MENU.
Replace supplies
The printer allows three options for handling the printer when a color cartridge is low and should be replaced. STOP AT OUT is the default value.
  • STOP AT LOW pauses printing until the color supply is replaced. The control panel displays a warning that the supply is low and should be replaced.
  • STOP AT OUT allows the printer to continue printing until the color supply is exhausted. The control panel displays a warning that the supply is out and should be replaced.
  • OVERRIDE AT OUT allows printing to continue when a color supply is out, but displays a warning that override is in use and that the supply must be replaced.
  note:
Using the Override mode compromises print quality. HP does not recommend use of the Override mode. Replace the print cartridge as soon as possible.
To set replace supplies response perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight REPLACE SUPPLIES.
  7. Press (check mark) to select REPLACE SUPPLIES.
  8. Press (down arrow) or (up arrow) to select the appropriate setting.
  9. Press (check mark) to set the selection.
  10. Press MENU.
Order at
This menu option allows the user to set the point at which the reminder should remind the user to order new supplies. The point is measured in terms of percent remaining. The allowable range is 0-100. The default is 15.
To set order at response perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight ORDER AT.
  7. Press (check mark) to select ORDER AT.
  8. Press (down arrow) or (down arrow) to select the appropriate setting.
  9. Press (check mark) to set the selection.
  10. Press MENU.
Color supply out
There are two options for this menu item. The default is STOP.
  • STOP causes the printer to stop printing until the empty color supply is replaced.
  • AUTOCONTINUE BLACK allows the printer to continue printing using black toner only when a color supply is empty. A warning message displays on the control panel when the printer is in this mode. Printing in this mode is allowed only for a specific number of pages. After that, the printer will pause printing until the empty color supply is replaced.
To set color supply out response perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press to select SYSTEM SETUP.
  6. Press (down arrow) to highlight COLOR SUPPLY OUT.
  7. Press (check mark) to select COLOR SUPPLY OUT.
  8. Press (down arrow) or (up arrow) to select the appropriate setting.
  9. Press (check mark) to set the selection.
  10. Press MENU.
Jam recovery
This option allows the user to configure the printer response to paper jams, including how it handles the pages involved. AUTO is the default value.
  • AUTO - the printer automatically turns jam recovery on when sufficient memory is available.
  • OFF - the printer will not reprint any page that was involved in a paper jam. Since no memory is used to store the most recent pages, performance may be optimal.
  • ON - the printer reprints any page involved in a paper jam. Additional memory is allocated to store the last few pages printed, and this might cause overall printer performance to suffer.
To set jam recovery response perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight JAM RECOVERY.
  7. Press (check mark) to select JAM RECOVERY.
  8. Press (down arrow) or (up arrow) to select the appropriate setting.
  9. Press (check mark) to set the selection.
  10. Press MENU.
RAM disk
This option allows the user to specify how the RAM disk is configured. Options are AUTO and OFF. When set to AUTO, the printer determines the optimal RAM size based on the amount of available memory. The message displays only in printer models that do not have a hard disk installed. The default is AUTO.
To Change RAM disk behavior perform the following steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight RAM DISK.
  7. Press (check mark) to select RAM DISK.
  8. Press (down arrow) or (up arrow) to select.
  9. Press (check mark) to set the selection.
  10. Press MENU.
Language
On some products, the option to set the default language appears when the printer is first initialized. Use the (up arrow) or (down arrow) to scroll through the available options. When the desired language is highlighted, press the (check mark) to set the default language. The default language is ENGLISH.
The language might also be changed at any time by following these steps:
  1. Press MENU to enter the MENUS.
  2. Press (down arrow) to highlight CONFIGURE DEVICE.
  3. Press (check mark) to select CONFIGURE DEVICE.
  4. Press (down arrow) to highlight SYSTEM SETUP.
  5. Press (check mark) to select SYSTEM SETUP.
  6. Press (down arrow) to highlight LANGUAGE.
  7. Press (check mark) to select LANGUAGE.
  8. Press (check mark) to select LANGUAGE.
  9. Press (check mark) to set the selection.
  10. Press MENU.
To select the language if the display is in a language that is not understandable perform the following steps:
  1. Turn the printer power off.
  2. Hold down the (check mark) key while turning the printer power on until all three lights stay on.
  3. Press (check mark) again.
  4. Press (down arrow) or (up arrow) to scroll through the available languages.
  5. Press (check mark) to save the desired language as the new default.

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