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A 'Paper Jam' Error Displays on the HP PSC 2400 and 2500 Photosmart Printer Series

Problem

The printer has stopped in the middle of a print job and the following error message appears on the color graphics display: Paper Jam.

Solution

  warning:
Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer. If the print carriage is jammed, do not turn the power off.
  1. Disconnect the power cord from the back of the all-in-one.
  2. Remove the back door and as much jammed paper as possible.
    Figure : Removing back door
  3. Replace the back door and open the print carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
    Figure : Lifting the print carriage access door
  4. Reconnect the power cord.
  5. If the error message does not go away, check for a carriage jam. Click here to learn how to check for a carriage jam (c00054450).

How to avoid paper jams


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