hp-support-head-portlet

- ${title}
hp-contact-secondary-navigation-portlet

- ${title}

選擇您的型號
讓惠普查找您的產品
開始偵測惠普可以確認大部分HP產品及提供解決方案。
更多關於產品的自動偵測工具hp-share-print-widget-portlet

- ${title}
-
資料了解如何升級到 Windows 11
- 反饋
hp-concentra-wrapper-portlet

- ${title}
HP LaserJet Pro MFP 4101-4102 - Setting up the printer
This document explains how to set up the printer and install the software, and includes information about the printer features and a link to get exclusive support for your HP+ printer.
Refer to the table below to learn which setup options are available for your printer model.
To verify your printer model, refer to the nameplate on the front panel of the printer.
Printer model |
Setup options |
---|---|
dwe fdwe |
Wireless or Ethernet |
fdne |
Ethernet |
Complete the hardware setup before installing the printer software.
Click a section below to expand it and view the content.
Set up the printer
Follow these steps to unpack and set up the printer.
If the printer hardware is already set up, skip to Step 6: Select a connection method to connect the printer to the Internet.
-
Unpack the printer:
-
Select a site to place the printer that meets the following specifications:
-
A sturdy work surface in a well-ventilated and dust-free area, and away from direct sunlight
-
Temperature range: 15° - 27° C59° to 80.6° F
-
Humidity range: 30% - 70%
-
-
Allow sufficient space around the printer to open all doors and trays.
Note:The printer weighs 12.9 kg28.4 lb.
Space requirements
Dimensions (Printer fully opened) Measurement
Dimensions (Printer fully opened)
1: Width
453 mm 17.8 in
2: Height
577 mm 22.7 in
3: Depth
839 mm 33 in
-
Take the printer out of the box and remove all tape and packing material.
Note:HP recommends recycling the packaging materials.
-
-
Load paper in Tray 2:
The following information describes how to load paper into Tray 2.
Note:This tray holds up to 250 sheets of 75 grams per square meter20 lb paper.
-
Open Tray 2.
Open Tray 2
-
Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of paper being used.
Note:If loading legal paper, squeeze the latch behind the front of the tray and pull forward. Tray 2 will extend from the rear of the printer approximately 51 mm2 inches.
Adjust the paper guides
-
Load paper into the tray.
Note:To prevent jams, do not overfill the tray. Make sure the top of the stack is below the tray-full indicator.
Load paper
-
Verify that the paper guides lightly touch the stack or paper, but do not bend it.
Paper guides lightly touch the paper
-
Close the tray.
Close the tray
-
-
Connect the power cable and turn on the printer:
-
Connect the power cable between the printer and a grounded AC outlet.
Note:To prevent damage to the printer, use only the power cable that is provided with the printer.
Connect the power cable
-
Press the Power button to turn on the printer.
Press the Power button
-
-
Choose your setup method (Ethernet or wireless):
Choose one of the following options to set up your printer:
-
For an Ethernet setup, connect an Ethernet cable now. Connect one end of the Ethernet cable to your network port and the other end to the Ethernet port on the rear of the printer.
After connecting the Ethernet cable, continue to the next step.
Connect an Ethernet cable
-
For a wireless setup, do NOT connect any cables. Continue to the next step.
Wireless setup, no cable
-
-
Set up the control panel:
To navigate the touchscreen control panel, use touch, swipe, and scroll gestures.
-
When the printer is powered on, touch the desired language from the list, touch Confirm (to confirm the language), and then touch the desired country/region.
The printer will check for an Ethernet connection.
-
If you did NOT connect an Ethernet cable, continue to Step 6 and follow the instructions to select a connection method and connect your printer to the Internet.
-
If you already connected an Ethernet cable, the Ethernet Summary screen will display on the control panel. Touch OK, and when the HP+ screen displays on the control panel, touch Continue to retrieve the pairing code. When the pairing code displays on the control panel screen, make note of it, and then skip to Step 7 and follow the instructions to activate your HP+ smart printer.
-
-
-
Connect your printer to the network:
-
On the printer control panel, when prompted to select a connection method, touch the desired option (Wireless, Ethernet, or Connect with Software).
Note:For quicker setup, HP recommends selecting Wireless or Ethernet.
For detailed instructions for each connection method, refer to the table below.
Connection method information Connection method
Details
Wireless
Note:Select this option to connect the printer to the wireless network using the printer control panel.
-
On the printer control panel, touch your network name from the list of available networks.
-
Use the touch keypad to enter your wireless password and touch Done.
-
Touch OK to confirm the settings.
When the printer has successfully connected to the network, a Connection Successful screen will display on the control panel and show the IP address for the printer.
-
On the Connection Successful screen, touch OK. The printer will check for firmware updates and then retrieve a pairing code.
-
When the HP+ screen displays on the control panel, touch Continue.
The pairing code will display on the printer control panel.
-
Make note of the pairing code as you will need it in the next step (Step 7).
Note:The pairing code is only valid for two hours. If you do not enter the pairing code during HP Smart Setup (in Step 7) within two hours, a new pairing code will be automatically generated.
-
Continue to Step 7 and follow the instructions to activate your HP+ smart printer.
Ethernet
-
Connect an Ethernet cable: Connect one end of the Ethernet cable to your network port and the other end to the Ethernet port on the rear of the printer.
-
When the Ethernet Summary screen displays on the printer control panel, touch OK.
-
When the HP+ screen displays on the printer control panel, touch Continue.
The pairing code will display on the printer control panel.
-
Make note of the pairing code as you will need it in the next step (Step 7).
Note:The pairing code is only valid for two hours. If you do not enter the pairing code during HP Smart Setup (in Step 7) within two hours, a new pairing code will be automatically generated.
-
Continue to Step 7 and follow the instructions to activate your HP+ smart printer.
Connect with Software
Note:Select this option if you want to connect your printer to Wi-Fi using the software, rather than from the printer control panel.
When selecting this method, a message will display on the printer control panel with instructions to go to (in a Web browser on your computer) to install the HP Easy Start software and continue setup.
Note:These steps cannot be performed on a mobile device.
-
On your computer, open a Web browser and go to hpsmart.com/setup.
-
On the "Set up a new printer" page, click Begin Setup, and then click Install HP Easy Start to download the software.
-
After the software has downloaded, click the .exe file and follow the onscreen prompts to install HP Easy Start.
HP Easy Start will search for wireless printers not yet associated to the network (printers with a wireless light flashing), or Ethernet-connected and wireless printers that are already connected to the network. The printers that are detected will display on the screen.
-
If multiple printers are detected, click the printer that you want to set up.
-
If the printer is not found, or not listed, follow the onscreen instructions to troubleshoot and resolve the issue.
Note:If setting up the printer for Wi-Fi, make sure the PC is connected to the same Wi-Fi network. If setting up the printer for Ethernet, make sure the PC is connected to the same Ethernet network subnet.
-
-
Follow the onscreen instructions in the HP Easy Start software to connect the printer to a network.
Note:When connecting the printer to Wi-Fi, your computer must be near the printer during setup.
When connecting wirelessly, if you do not connect to the wireless network within two hours, you will be required to power cycle the printer.
To confirm your proximity to the printer, a message will display in the HP Easy Start software with instructions to touch the check mark on the printer control panel.
-
On the printer control panel, touch Allow (next to the check mark).
HP Easy Start will configure the printer and add it to the network. The Network Settings screen will display in the HP Easy Start software.
Note:If proxy settings are required for your network, click Edit Proxy Settings in the software, enter the settings, and then click Apply.
-
On the Network Settings screen, click Continue.
If prompted to continue with a Firmware Update, click Yes.
-
When the "Generate your pairing code" screen displays in the HP Easy Start software, click Generate Pairing Code.
-
On the printer control panel, when the HP+ screen displays, touch Continue.
The pairing code will display on the printer control panel screen.
-
Make note of the pairing code as you will need it in the next step (Step 7).
Note:The pairing code is only valid for two hours. If you do not enter the pairing code during HP Smart Setup (in Step 7) within two hours, a new pairing code will be automatically generated.
-
On the "Continue setup in HP Smart Admin" screen in the HP Easy Start software, click Open HP Smart Admin to open the hpsmart.com/activate page in your Web browser.
-
Continue to Step 7 and follow the instructions to activate your HP+ smart printer.
-
-
-
Activate your HP+ smart printer:
Follow these steps to pair the printer with your HP account and activate HP+ benefits:
Note:To learn more about HP+ benefits, visit www.hp.com/plus.
-
On your computer, open a Web browser and go to hpsmart.com/activate to open HP Smart Setup.
-
On the HP Smart Setup page, click one of the following options:
-
Sign In: If you already created an HP account in the past, choose this option and then enter the email address and password that you used when you created the account.
-
Create Account: If you do not have an HP account, choose this option and then enter the required information (first and last name, email address, country/region), create a password for the account, and then click Create Account again.
A verification code will be sent to the email address that you entered to create the HP account.
Enter the verification code (that you received via email) in the field that displays on the setup page, and then click Verify. Once your account is verified, click Continue.
-
-
When prompted, select an account type (company-managed or personal) for the printer, and then click Continue.
Note:If you choose the company-managed account type, you will be prompted to assign a printer owner (organization or company name).
-
When prompted for the pairing code, enter the pairing code that you retrieved in the previous steps, and then click Continue.
A message will display when the pairing code has been accepted.
-
When prompted, give your printer a name and location and click Continue, or if you do not want to add these details, click Skip.
-
Click Confirm to agree to the HP+ smart printer requirements.
The HP+ activation process will begin. A message will display when HP+ activation is complete.
-
When the Instant Ink offer page displays, choose one of the following options:
-
To sign up for an Instant Ink subscription, click Continue and follow the onscreen instructions to complete the sign-up process.
-
To skip the Instant Ink offer and sign up at a later time, click Not right now.
-
-
On the "Finish printer setup" page, click Set Up next to the "Set up print and send a test page" option.
-
When the "Set up print and send a test page" web page displays, click Install next to the "To enable printing, install a print driver" option to download the print driver.
After the driver has downloaded, click the .exe file to start the printer driver installation.
-
Once the driver installation is complete, click Print next to "Print a test page" to ensure the printer is set up and ready to print. Then click Done to close the "Set up print and send a test page" web page.
-
To set up scan destinations and/or the printer fax, click Set Up next those options.
-
At the bottom of the "Finish printer setup" page, click Go to HP Smart Admin to open the HP Smart Admin Dashboard.
Use the HP Smart Admin Dashboard for the following tasks:
-
Manage the printer
-
Monitor print usage
-
Monitor your HP Instant Ink plan and usage (if applicable)
-
Invite users and additional administrators
-
Enroll in other printing solutions to make printing more efficient
-
Manage settings and notifications for your HP+ account
Note:HP recommends bookmarking the HP Smart Admin Dashboard (hpsmart.com/admin) so you can easily access it again to manage your printer.
-
-
Learn about HP+ support and get help with Wi-Fi setup
To get exclusive support for your HP+ printer, visit the link below.
Support varies by country/region.
About HP+
HP+ is a smart printing system that provides exclusive benefits and features. For HP+ printers to function as expected, you must meet these requirements:
-
Create or sign in to an HP account
-
Keep the printer connected to the Internet
-
Use only Original HP toner
Learn more about HP+ features during printer setup or at www.hp.com/plus.
Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve the issue.
Potential issue |
Solution |
---|---|
Printer Wi-Fi setup mode timed out |
If the Wi-Fi light on the control panel is not blinking blue, the printer might not be in Wi-Fi setup mode. Use one of the following solutions to restart Wi-Fi mode:
|
Computer too far from printer |
Move your computer closer to the printer. Your computer might be out of range of the printer's Wi-Fi signal. |
Computer connected to a Virtual Private Network (VPN) or remote work network |
Disconnect from a VPN before installing HP printer software. Connect to the VPN again after finishing printer setup.
Note:
Consider your location and the security of the Wi-Fi network before disconnecting from a VPN. |
Wi-Fi turned off on computer (computer connected by Ethernet) |
If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer. |
Do not use USB for setup
Printers with a label covering the USB port must be set up with a network connection. This will ensure that you receive all available offers for your HP+ printer.
After setup, you can print using a USB cable if needed, but the printer must also remain connected to the Internet.
Access the HP Embedded Web Server (EWS)
For information on how to access the printer settings in the HP Embedded Web Server (EWS) using the factory-set credentials for HP LaserJet Pro printers, refer to the following document:
HP LaserJet Pro - Use a PIN to access the HP Embedded Web Server printer settings
Printer features
Review the components on the front and rear of the printer, including the buttons and features on the touchscreen control panel.
Front and rear features on the printer
Front features
Number |
Description |
---|---|
1 |
Output tray extender |
2 |
Automatic document feeder |
3 |
Access toner cartridge |
4 |
Power button |
5 |
Tray 2 |
6 |
Tray 1/Toner access door |
Rear features
Number |
Description |
---|---|
7 |
Rear door |
8 |
USB port for job storage
Note:
This USB port is hidden behind a cover. Remove the cover to access the port. |
9 |
USB port for computer connection |
10 |
Ethernet port |
11 |
Fax port: Telephone line out (Fax models only) |
12 |
Fax port: Fax line in (Fax models only) |
13 |
Power connection |
Control panel view
Identify the buttons and features on the touchscreen control panel.
The features that appear on the Home screen can vary, depending on the printer configuration.
Control panel view
Number |
Item |
Description |
---|---|---|
1 |
Back button |
Returns to the previous screen |
2 |
Home screen Dashboard display icons |
See the table that follows for a description of the icons. Pull down this tab to open the Jobs menu. |
3 |
Color touchscreen |
Provides access to menus, help animations, and printer information |
4 |
Help button |
Provides access to the control panel help system |
5 |
Home button |
Provides access to the Home screen |
6 |
|
Copy icon: Touch this icon to open the Copy menu. |
7 |
|
Scan icon: Touch this icon to open the Scan menus:
|
8 |
|
Print icon: Touch this icon to open the Print menu. |
9 |
|
Fax icon (fax models only): Touch this icon to open the Fax menu. |
10 |
|
Apps icon: Touch this icon to open the Apps menu to print directly from select Web applications. |
Icon |
Purpose |
---|---|
|
Sign-in icon: Sign-in to the printer |
|
Setup icon: Opens the Setup menu, where you can change preferences and perform maintenance functions. |
|
Wireless icon (wireless models only): Opens the Wireless Summary menu, where you can check wireless status and change wireless settings. You can also print a wireless test report, which helps diagnose network connection issues. |
|
Wi-Fi Direct icon (wireless models only): Opens the Wi-Fi Direct menu, where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct, and display the Wi-Fi Direct name and password. |
|
Cartridge icon: Opens the Cartridge Information screen, where you can view the estimated level and pages remaining for the toner cartridge. |
|
Paper Setup icon: Opens the Paper Setup menu, where you can configure the default Paper Size and Paper Type for the paper trays. |
|
Fax Status icon (fax models only): Displays status information for the Auto Answer function, fax logs, and the fax sound volume. |
|
ECO icon: Allows you to configure some of the printer environmental features. |
Printer updates
Automatic firmware updates are turned on for this printer and cannot be disabled.
View the HP Privacy Policy and information on data collection at hp.com/privacy.
hp-feedback-input-portlet

- ${title}
hp-feedback-banner-portlet

- ${title}
hp-country-locator-portlet

- ${title}

請選擇地區
美洲
歐洲,中東,非洲
亞太地區和大洋洲

選擇語言
hp-detect-load-my-device-portlet

- ${title}
hp-hero-support-search

- ${title}

搜尋幫助
更優搜尋結果的貼士
- 確保拼寫和空格正確 - 示例: 「卡紙」
- 使用產品型號名稱 - 示例: laserjet pro p1102、DeskJet 2130
- 對於 HP 產品,請輸入序號或產品號。 - 示例: HU265BM18V、LG534UA
- 對於 Samsung 打印機產品,請輸入在產品標籤上的 M/C 或型號。 - 示例: 「SL-M2020W/XAA」
- 包括附帶產品名稱的關鍵字:示例:「LaserJet Pro P1102 hp support assistant」、「EliteBook 820 G3 bios」
是否需要查找產品名稱、編號和序列號的幫助?
