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HP 顧客貼心服務 - 知識庫

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資料

了解如何升級到 Windows 11
Windows 11 升級指南

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HP printer setup (Wi-Fi Direct)

For most HP printers released after 2014, Wi-Fi Direct is a connection option that does not require an internet connection to send print jobs wirelessly to the printer.

Print with Wi-Fi Direct (Windows)

Send a print job using a direct wireless connection between your printer and a Windows computer.

Find the Wi-Fi Direct name and password. For example, DIRECT-72-HP OfficeJet Pro 6970.
- HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings to open the printer Embedded Web Server (EWS). From the EWS home page, click the Network or Networking tab, and then click Wi-Fi Direct > Setup or Wi-Fi Direct Setup to view the Wi-Fi Direct name and password.
  
  Location of Wi-Fi Direct name and password for most HP printers (left) and HP LaserJet printers (right)
- Printers with a touchscreen control panel: On the control panel, touch the Wi-Fi Direct icon to view the Wi-Fi Direct name and password.
- Printers without a touchscreen control panel: On the control panel, press the Information button to print an Information Report. Printing reports from the control panel can vary by printer model.
  
  Depending on your printer, another method might be:
  - Press and hold the Wi-Fi Direct button for 3 seconds.
  - Press the Wi-Fi Direct and Information buttons at the same time.
  - Press and hold the Resume button ( or ) for up to 10 seconds until the report prints.
  - HP DeskJet 6000, 6400, ENVY 6000, 6400, and Tango printers: Touch and hold the Information button until all buttons light up, and then touch the Information and Cancel buttons at the same time.
In Windows, search for and open Printers and scanners.
Click Add a printer or scanner, and then click Show Wi-Fi Direct printers.
Select your printer starting with DIRECT in the name and followed by the model name.

Note:
There might be multiple Wi-Fi Direct printers within range of your computer. Make sure to select the name of your printer in the list to prevent connection and print job issues.
Click Add device, and then wait for a PIN to print or display on the printer control panel.
Enter the WPS PIN within 90 seconds, and then click Next to complete the connection. If the PIN expires, close the Printers & Scanners window, and then follow the same steps again to add a Wi-Fi Direct printer.
If a Driver is unavailable status message displays after entering the PIN, go to 123.hp.com to download and install the print driver.
Open the item you want to print, click File, and then click Print.
Select your Wi-Fi Direct printer from the list, and then click Print.

Print with Wi-Fi Direct (Android)

Send a print job using a direct wireless connection between your printer and an Android phone or tablet using the HP Print Service Plugin. Complete these steps while next to the printer.

Find the Wi-Fi Direct name and password. For example, DIRECT-72-HP OfficeJet Pro 6970.
- HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings to open the printer Embedded Web Server (EWS). From the EWS home page, click the Network or Networking tab, and then click Wi-Fi Direct > Setup or Wi-Fi Direct Setup to view the Wi-Fi Direct name and password.
  
  Location of Wi-Fi Direct name and password for most HP printers (left) and HP LaserJet printers (right)
- Printers with a touchscreen control panel: On the control panel, touch the Wi-Fi Direct icon to view the Wi-Fi Direct name and password.
- Printers without a touchscreen control panel: On the control panel, press the Information button to print an Information Report. Printing reports from the control panel can vary by printer model.
  
  Depending on your printer, another method might be:
  - Press and hold the Wi-Fi Direct button for 3 seconds.
  - Press the Wi-Fi Direct and Information buttons at the same time.
  - Press and hold the Resume button ( or ) for up to 10 seconds until the report prints.
  - HP DeskJet 6000, 6400, ENVY 6000, 6400, and Tango printers: Touch and hold the Information button until all buttons light up, and then touch the Information and Cancel buttons at the same time.
Make sure paper is loaded into the input tray, and then turn on the printer.
On your mobile device, go to HP Print Service Plugin in the Google Store, and then make sure it is installed and up to date.
Open the item you want to print, and then tap Print.
On the print preview screen, select your printer starting with DIRECT in the name and followed by the model name.

Note:
There might be multiple Wi-Fi Direct printers within range of your mobile device. Make sure to select the name of your printer in the list to prevent connection and print job issues.
Enter the Wi-Fi Direct password, if prompted.
To confirm the connection, go to the printer and press OK, the blinking Wi-Fi Direct button , or the blinking Information button .
Wait for the connection to complete, and then tap the Print icon on the print preview.

Print with Wi-Fi Direct (iOS, iPadOS)

Send a print job using a Wi-Fi Direct printer connection. Complete these steps while next to the printer.

Find the Wi-Fi Direct name and password. For example, DIRECT-72-HP OfficeJet Pro 6970.
- HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings to open the printer Embedded Web Server (EWS). From the EWS home page, click the Network or Networking tab, and then click Wi-Fi Direct > Setup or Wi-Fi Direct Setup to view the Wi-Fi Direct name and password.
  
  Location of Wi-Fi Direct name and password for most HP printers (left) and HP LaserJet printers (right)
- Printers with a touchscreen control panel: On the control panel, touch the Wi-Fi Direct icon to view the Wi-Fi Direct name and password.
- Printers without a touchscreen control panel: On the control panel, press the Information button to print an Information Report. Printing reports from the control panel can vary by printer model.
  
  Depending on your printer, another method might be:
  - Press and hold the Wi-Fi Direct button for 3 seconds.
  - Press the Wi-Fi Direct and Information buttons at the same time.
  - Press and hold the Resume button ( or ) for up to 10 seconds until the report prints.
  - HP DeskJet 6000, 6400, ENVY 6000, 6400, and Tango printers: Touch and hold the Information button until all buttons light up, and then touch the Information and Cancel buttons at the same time.
Make sure paper is loaded into the input tray, and then turn on the printer.
If you want to print web content, such as an email or cloud-based document, open the item before proceeding.
On your mobile device, open the Wi-Fi network menu, and then select your printer starting with DIRECT in the name and followed by the model name.

Note:
There might be multiple Wi-Fi Direct printers within range of your mobile device. Make sure to select the name of your printer in the list to prevent connection and print job issues.
If prompted, enter the Wi-Fi Direct password, and then tap Join.
Open the item you want to print, and then select the option to Print.
Select AirPrint, if prompted.
Select your printer, and then tap Print.
If you were previously connected to a Wi-Fi network, return to the Wi-Fi network menu to reconnect to the network.

Print with Wi-Fi Direct (macOS)

Send a print job using a direct wireless connection between your printer and a Mac. Complete these steps while next to the printer.

To print with Wi-Fi Direct, the printer must be set up with the HP Smart app or built-in macOS driver.

Find the Wi-Fi Direct name and password. For example, DIRECT-72-HP OfficeJet Pro 6970.
- HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings to open the printer Embedded Web Server (EWS). From the EWS home page, click the Network or Networking tab, and then click Wi-Fi Direct > Setup or Wi-Fi Direct Setup to view the Wi-Fi Direct name and password.
  
  Location of Wi-Fi Direct name and password for most HP printers (left) and HP LaserJet printers (right)
- Printers with a touchscreen control panel: On the control panel, touch the Wi-Fi Direct icon to view the Wi-Fi Direct name and password.
- Printers without a touchscreen control panel: On the control panel, press the Information button to print an Information Report. Printing reports from the control panel can vary by printer model.
  
  Depending on your printer, another method might be:
  - Press and hold the Wi-Fi Direct button for 3 seconds.
  - Press the Wi-Fi Direct and Information buttons at the same time.
  - Press and hold the Resume button ( or ) for up to 10 seconds until the report prints.
  - HP DeskJet 6000, 6400, ENVY 6000, 6400, and Tango printers: Touch and hold the Information button until all buttons light up, and then touch the Information and Cancel buttons at the same time.
Make sure paper is loaded into the input tray, and then turn on the printer.
Open the item you want to print, such as a document, photo, or email.
Click the Wireless icon , and then select the network starting with DIRECT in the name, followed by the printer name or series.

Note:
There might be multiple Wi-Fi Direct printers within range of your Mac. Make sure to select the name of your printer in the list to prevent connection and print job issues.
If prompted, enter the Wi-Fi Direct password, click Join, and then wait for the connection to complete.
Return to the item you want to print, and then click File > Print.
Select your printer, and then click Print.

Reconnect the Mac to your Wi-Fi network.

Print with Wi-Fi Direct (Chromebook)

Send a print job using a direct wireless connection between your printer and a Chromebook. Complete these steps while next to the printer.

Find the Wi-Fi Direct name and password. For example, DIRECT-72-HP OfficeJet Pro 6970.
- HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings to open the printer Embedded Web Server (EWS). From the EWS home page, click the Network or Networking tab, and then click Wi-Fi Direct > Setup or Wi-Fi Direct Setup to view the Wi-Fi Direct name and password.
  
  Location of Wi-Fi Direct name and password for most HP printers (left) and HP LaserJet printers (right)
- Printers with a touchscreen control panel: On the control panel, touch the Wi-Fi Direct icon to view the Wi-Fi Direct name and password.
- Printers without a touchscreen control panel: On the control panel, press the Information button to print an Information Report. Printing reports from the control panel can vary by printer model.
  
  Depending on your printer, another method might be:
  - Press and hold the Wi-Fi Direct button for 3 seconds.
  - Press the Wi-Fi Direct and Information buttons at the same time.
  - Press and hold the Resume button ( or ) for up to 10 seconds until the report prints.
  - HP DeskJet 6000, 6400, ENVY 6000, 6400, and Tango printers: Touch and hold the Information button until all buttons light up, and then touch the Information and Cancel buttons at the same time.
Make sure paper is loaded into the input tray, and then turn on the printer.
If you want to print web content, such as an email or cloud-based document, open the item before proceeding with these steps.
On the computer, click the Wi-Fi icon , and then select your printer starting with DIRECT in the name and followed by the model name.

Note:
There might be multiple Wi-Fi Direct printers within range of your Chromebook. Make sure to select the name of your printer in the list to prevent connection and print job issues.
If prompted, enter the Wi-Fi Direct password, and then click Connect.
Return to the main settings menu, and then click the Settings icon .
Scroll to the bottom of the screen, and then click Advanced.
Under the Printing section, click Printers, and then click Add Printer.
Select your printer, and then click Add.
Open the item you want to print, click the Chrome browser settings icon , and then select Print.
Select your printer, and then click Print.
If you were previously connected to a Wi-Fi network, return to the Wi-Fi network menu to reconnect to the network.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What if the Wi-Fi Direct print job does not print or the connection fails?

Wi-Fi Direct might be turned off, a security confirmation is required before printing, or the connection is weak or in an error state. Check the following settings:

Confirm the Wi-Fi Direct feature is on and ready to receive print jobs.
- Printers with a control panel menu: Touch the Wi-Fi Direct icon . If Wi-Fi Direct is off, touch the Settings icon , and then turn it on.
- Printers without a control panel menu: Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into an internet address bar. From the EWS, click Network > Wi-Fi Direct > Status. If Wi-Fi Direct is off, click Edit Settings, select On next to Status, and then click Apply.
Check the printer control panel for a Wi-Fi Direct confirmation or password prompt that might be required before processing the print job.
Change the Wi-Fi Direct printer name to make it easier to identify in a list of available devices. Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into an internet address bar. From the EWS, click Network > Wi-Fi Direct > Status > Edit Settings. Change the Wi-Fi Direct Name to something you can recognize easily but is not personally identifiable to protect your privacy, and then click Apply.
Move the printer and computer or mobile device closer together to improve the signal strength.
Restart the printer and computer or mobile device to clear possible error conditions.
Disconnect the Ethernet or USB cable. These connection types might interfere with the Wi-Fi Direct connection.
Restore Wi-Fi setup mode.
- Printers with a touchscreen control panel: On the control panel, open the Wireless or Setup menu, select Network Setup or Settings, and then select Restore Network Settings.
- Printers without a touchscreen control panel: Use the control panel buttons to Restore Wi-Fi setup mode on your HP printer.

Find the WPS PIN

Find and enter the WPS PIN to complete printer setup. You have a short time (90 seconds for most models) to enter the PIN before it expires.

Enter the WPS PIN for your printer prompt in Windows 10

After the WPS PIN prompt displays on the computer, look for a PIN on the printer control panel or the information sheet that printed during setup.
Enter the PIN, and then click Next to finish the setup.
If the PIN does not work, do one of the following:
- Use a different driver or method: Go to HP Software and Driver Downloads for more driver options, or use HP printer setup (Mac built-in driver).
- Generate a new PIN: Restart your computer, and then go through the printer setup process again.
- Install the HP Smart app: Go to 123.hp.com (Android, iOS, iPadOS), HP Smart - Microsoft Store (Windows, in English), or HP Smart - Mac App Store (macOS, in English) to download the app, and then follow the instructions to connect the printer.

Can I access printer settings and management tools using a Wi-Fi Direct connection?

Use a direct wireless connection to your printer to access the printer homepage on your computer or mobile device.

Place the printer close to your computer or mobile device.
Turn on the printer, and then make sure ink cartridges are installed and paper is loaded in the tray.
Find the Wi-Fi Direct name and password. For example, DIRECT-72-HP OfficeJet Pro 6970.
- HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings to open the printer Embedded Web Server (EWS). From the EWS home page, click the Network or Networking tab, and then click Wi-Fi Direct > Setup or Wi-Fi Direct Setup to view the Wi-Fi Direct name and password.
  
  Location of Wi-Fi Direct name and password for most HP printers (left) and HP LaserJet printers (right)
- Printers with a touchscreen control panel: On the control panel, touch the Wi-Fi Direct icon to view the Wi-Fi Direct name and password.
- Printers without a touchscreen control panel: On the control panel, press the Information button to print an Information Report. Printing reports from the control panel can vary by printer model.
  
  Depending on your printer, another method might be:
  - Press and hold the Wi-Fi Direct button for 3 seconds.
  - Press the Wi-Fi Direct and Information buttons at the same time.
  - Press and hold the Resume button ( or ) for up to 10 seconds until the report prints.
  - HP DeskJet 6000, 6400, ENVY 6000, 6400, and Tango printers: Touch and hold the Information button until all buttons light up, and then touch the Information and Cancel buttons at the same time.
On your computer or mobile device, open the Wi-Fi or wireless settings to view the list of available networks.
Select your Wi-Fi Direct printer name from the list of networks, and then enter the password to connect to the printer.
Open an internet browser, type 192.168.223.1 into the browser address bar, and then press Enter.

Note:
Do not enter the IP address into a search engine, such as Google or Yahoo.

The printer homepage opens.

How do I change the Wi-Fi Direct password and other settings?

Access the printer's web-based homepage, as known as the Embedded Web Server (EWS), to change the Wi-Fi Direct settings.

Make sure your computer or mobile device is connected to your printer over the internet or with Wi-Fi Direct.
On your computer or mobile device, open the printer EWS.

Note:
You cannot access the EWS over a USB connection.
- For Wi-Fi or Ethernet connections, open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.
- For Wi-Fi Direct connections, open a web browser, type 192.168.223.1 into the address bar, and then press Enter.
If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.
On the printer home page, click Network, select Wi-Fi Direct, and then click Status.
On the Status screen, click Edit Settings, and then customize the settings to make the Wi-Fi Direct connection more secure.
- Status: Turn Wi-Fi Direct on or off. HP recommends turning Wi-Fi Direct off when you are not using it.
- Wi-Fi Direct Name: Change the printer name to something you can recognize easily but is not personally identifiable to protect your privacy.
- Connection Method: Choose Manual or Advanced to require a password to use the printer. HP does not recommend using the Automatic method to avoid unwanted access and printouts.
- Wi-Fi Direct Password: Create a custom password to add extra security, or click Generate to randomly generate a password.
Example of updated Wi-Fi Direct security settings

What is the difference between 'HP wireless direct' and 'Wi-Fi Direct'?

Wi-Fi Direct and HP wireless direct both provide direct wireless connections between your printer and a mobile device or computer without a router.

Differences between Wi-Fi Direct and HP wireless direct
Specification	Wi-Fi Direct	HP wireless direct
Security	WPA2 password is required	WPA2 password is optional
Maximum simultaneous device connections	5	5
Printer name that displays when printing	DIRECT-xx-HP [your printer model name]	HP-Print-xx-[your printer model name]
Wireless computer or device can automatically detect and connect to printer	Yes: Automatic or Manual (push button or PIN)	No
Computer or device can connect to both printer and internet simultaneously	Yes	No
Devices can connect to internet and/or each other through printer	No	No
Printer can connect to internet through device	No	No
Default printer IP address (to access the printer's Embedded Web Server)	Example: 192.168.223.1	Example: 192.168.223.1

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國家/地區：香港特別行政區

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示例： 「LaserJet Pro P1102 hp support assistant」，「EliteBook 820 G3 bios」