HP printer setup (HP Smart app)

Get the HP Smart app for Android, Apple iOS or iPadOS, Windows, and macOS.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS), HP Smart - Microsoft Store (Windows, in English), or HP Smart - Mac App Store (macOS, in English).

   Note:

   Having trouble downloading the app? Go to Unable to download and install the HP Smart printer app for more information.

2. If you are setting up the HP Smart app for the first time, you must create or sign in to an HP account to access all printer functions.

Use the guided printer setup in the HP Smart app to connect your printer over USB or to the internet.

1. If you are setting up the printer on a Wi-Fi network, prepare the printer for setup.

   • Make sure your computer or mobile device operating system is up to date.

   • Place the printer and the computer or mobile device near the Wi-Fi router.

   • Turn on Wi-Fi on your computer or mobile device and connect it to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection method during the setup.

   • Turn on Bluetooth so the HP Smart app can detect the printer during the setup.

   • For mobile devices, make sure to enable the mobile device location service when prompted and allow the app to use your location to detect the printer and offer solutions during setup.

2. Open the HP Smart app.

3. If a Welcome to HP Smart screen displays, click Accept All.

   

4. Set up or add the printer.

   • If the option to set up or sign in displays, click Set Up a New Printer.

     

   • If the app home screen displays, click Add Printer or the Add printer icon ( or ).

     Figure 1. Examples of Add Printer in Windows (left) and Android (right)

5. For mobile devices, tap Get Started under Set up a new printer. If prompted to select a connection type, click WiFi or Ethernet Cable, and then tap Continue. Prepare the printer for the connection, and then tap Continue.

   

6. Find your printer in the list, click the printer name or Set Up, and then follow the prompts to finish the setup. It might take a few minutes before the printer displays.

   Figure 2. Example of printers found by the HP Smart app

   

7. If you are using a Wi-Fi connection and your printer is not found, continue to the next step.

8. Restore Wi-Fi setup mode.

   • Printers with a touchscreen control panel: On the control panel, open the Wireless or Setup menu, select Network Setup or Settings, and then select Restore Network Settings.

   • Printers without a touchscreen control panel: Use the control panel buttons to Restore Wi-Fi setup mode on your HP printer.

9. Within 2 hours, close then reopen the HP Smart app, and then add the printer again.

Secure your printer to prevent others from accessing it.

Print, scan, copy, and fax from the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

About this task

Figure 3. Example of the HP Smart app home screen (mobile, computer)

• To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

• To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.

• To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

• To manage the printer, click the image of your printer on the home screen or Printer Settings (Windows only) to change preferences and options, check the printer status, and more.

• To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS, macOS) or in the App Settings (Windows).

• To learn about other app features, select one of the following links:

  • Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

  • Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

  • Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.

  • Mobile Fax: Securely send documents to a fax machine or fax-capable printer.