Paper handling

General paper-loading advice

You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray (if you have one). Switching from one to another is automatic.

CAUTION:

If your model has a stand, make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.

CAUTION:

All paper must be 280 mm 11 in or wider. A4 and letter paper should not be loaded in landscape orientation.

Tip:

For photo paper wear cotton gloves to avoid transferring oils onto the paper.

Use gloves to avoid damage to the paper.

CAUTION:

Keep the bin closed throughout the loading process.

Load a roll onto the spindle

Loading a roll into the spindle is an easy and yet challenging process.

Remove the spindle from the printer.

Warning:
Do not insert your fingers into the spindle supports during the removal process.
The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle.
If the roll is long, rest the spindle horizontally on a table and load the roll on the table.
Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation.

Note:
From the back of the printer, the blue stopper is inserted into the right-side holder.
Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.

Ensure both ends of the roll are as close to the spindle stops as possible.
Ensure the blue paper stop is pushed in as far as it goes. Check that there is no space between the roll and the stops at both ends.

If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories.

Load a roll into the printer

Loading a roll into the printer is an easy and yet challenging process.

To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle.

From the front panel, tap , then Load roll.

This step is optional: if you just start feeding in roll paper, the printer recognizes that you want to load a roll.
Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left, as viewed from the front of the printer.
If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge.
Insert the edge of the paper into the printer.

Warning:
Do not push your fingers inside the printer's paper path.
Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically.
The front panel prompts you to select the paper category and type.

If you do not see your paper type in the front panel, tap More paper types. If you still cannot find your paper type in the whole list, see Paper type is not in the driver.
The printer checks the alignment and measures the width. If the roll is not correctly aligned, follow the instructions on the front-panel display.

Note:

If you have an unexpected issue at any stage of the paper loading process, see Paper cannot be loaded successfully.

Unload a roll

If there is paper on the roll, you can unload it from the front panel: tap , then Unload roll. Afterwards, the multi-sheet tray will become the default active paper source.

If the end of the paper is no longer attached to the core, the front panel asks you to unload the roll manually.

After unloading, the multi-sheet tray is the default active paper source.

Load a single sheet

You can load a single sheet in a very easy way.

Note:

Roll paper and single sheets use the same input slot in the printer.

Note:

Sheets of width 329 mm12.95 in or less should be loaded from the multi-sheet tray.

At the front panel, tap , then Load single sheet.
If a roll is already loaded, you have to wait while it is automatically unloaded.
Select your paper category and type. If you do not see your paper type in the front panel, tap More paper types. If you still cannot find your paper type in the whole list, see Paper type is not in the driver.
When prompted by the front panel, insert the sheet into the right-hand side of the input slot.

Warning:
Do not push your fingers inside the printer's paper path.
Align the sheet with the blue line.
Tap OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers.
The printer checks the alignment and measures the sheet.

Note:
Depending on the width of the sheet, it feeds out the front of the printer.
If the sheet is not correctly aligned, you may be asked to reload it.

Note:

If you have an unexpected problem at any stage of the paper loading process, see Paper cannot be loaded successfully.

Unload a single sheet

To unload a sheet, go to the front panel and tap , then Unload single sheet.

The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the bin.

After unloading, the multi-sheet tray is the default active paper source.

Use the multi-sheet tray

Using different paper sizes means adjusting the paper tray for each one of them.

If no roll is loaded or the roll has run out of paper, the multi-sheet tray is active by default.

Alternatively, at the front panel, tap , then Use multi-sheet tray. If a roll or single sheet is already loaded, you have to wait while it is automatically unloaded.

Adjust the input tray extensions depending on the length of the paper: the first extension for A4 and the second extension for A3 paper.

Multi-sheet tray positions.
A4:	A3:

Adjust the output tray extensions depending on the length of the paper.
Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of the same size.
Adjust the tray to fit the width of the paper.

View information about the paper

Tap the icon of the active paper source.

The following information is displayed on the front panel:

Paper type you have selected
Roll or sheet status
Width of the paper

If no roll and no single-sheet paper is loaded, the message Out of paper is displayed.

Maintain paper

Always protect your paper and sheets to print at the highest quality.

Store rolls covered by another piece of paper or cloth
Store cut sheets covered and clean or brush them before loading them in the printer
Clean input and output platens
Always keep the top cover of your printer closed

Note:

Photo and coated paper requires careful handling, see Print is scuffed or scratched.

Change the drying time

You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling.

Tap , then Printer preferences > Print retrieval > Select drying time. You can select:

Extended, to set a longer than recommended time to ensure ink is completely dry
Optimized, to set the default and recommended time for your selected paper (this is the default setting)
None, to disable the drying time and remove your print as soon as it finishes printing

CAUTION:

If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the print.

Note:

If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the paper until after the printhead maintenance has completed.

Turn the automatic cutter on and off

To turn the printer's paper cutter on or off, go to the front panel and tap , then Printer preferences > Print retrieval > Enable cutter and change the cutter option.

The default setting is On.

Note:

If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the paper on loading and unloading rolls.

Tip:

To cut roll paper while the automatic cutter is disabled, see Form feed with or without cuttingpaperform feed and cutpaperform feedpaperadvance.

Form feed with or without cutting

Feed or feed and cut paper are two options very useful.

If you go to the front panel and tap , then Form feed and cut, the printer advances the paper and makes a straight cut across the front edge. There are at least two possible reasons why you might want to do this:

To trim the leading edge of the paper if it is damaged or not straight.
To feed and cut the paper when the automatic cutter has been disabled.

Note:

The printhead is serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay.

CAUTION:

Remove the cut piece from the output platen. If strips or short prints are left on the output platen, the printer could jam. Check also that there are no pieces of paper in the cutter guide.

Note:

Photo and coated paper requires careful handling, see Print is scuffed or scratched.

To advance the paper without cutting it, go to the front panel and tap , then Form feed.

General paper-loading advice

Load a roll onto the spindle

Load a roll into the printer

Unload a roll

Load a single sheet

Unload a single sheet

Use the multi-sheet tray

View information about the paper

Maintain paper

Change the drying time

Turn the automatic cutter on and off

Form feed with or without cutting

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