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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06655702

版本: 1

HP EliteBook 745 G6、ProBook 645 G4 筆記型電腦 - 嘗試在 Microsoft PowerPoint 或 Windows Media Player 中播放「螢幕錄製」時,播放畫面為空白

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Jun-2020

Last updated : 08-Jun-2020

DESCRIPTION
嘗試在 Microsoft PowerPoint 中播放「螢幕錄製」時,播放畫面為空白 (螢幕變黑)。將檔案另存新檔為 MP4 檔案並使用 Windows Media Player 播放時,也會出現此問題。使用其他協力廠商應用程式 (如 VLC 媒體播放器) 時,不會出現此問題。

SCOPE
本文件的資訊適用於下列項目:
應用程式:
  • MS Office 365 (PowerPoint)
  • Windows Media Player
電腦:
  • HP EliteBook 745 G6 筆記型電腦
  • HP ProBook 645 G4 筆記型電腦
作業系統:
  • Microsoft Windows 10 RS5 (版本 1809)
  • Microsoft Windows 10 RS4 (版本 1803)
  • Microsoft Windows 10 RS3 (版本 1709)
  • Microsoft Windows 10 RS2 (版本 1703)
  • Microsoft Windows 10 19H2 (版本 1909)
  • Microsoft Windows 10 19H1 (版本 1903)
RESOLUTION
若要解決此問題,請下載並安裝下列 SoftPaq 以更新驅動程式:
SoftPaq 描述
版本資訊
下載 SoftPaq
AMD 視訊驅動程式和控制台
版本:26.20.14001.50001
修訂版:F
注意:
此軟體可能有更新的版本。請在此處檢查是否有較新版本: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP ProBook 645 G4 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06638738

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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