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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06448845

版本: 1

HP Elite x2 G4、EliteBook 7xx、8xx G6、EliteBook x360 830、1040 G6、ZBook 14、15、17 G6 行動工作站電腦 - 開啟相機應用程式時,顯示「發生錯誤」,錯誤代碼為 0xA00F4271

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Sep-2019

Last updated : 17-Sep-2019

DESCRIPTION
相機應用程式無法運作。當電腦從睡眠或休眠模式恢復多次後,開啟相機應用程式時,顯示以下錯誤。這是間歇發生的問題。
發生錯誤
如果需要,此為錯誤代碼:
0xA00F4271<MediaCaptureFailedEvent>(0x80004005)
相機應用程式錯誤:

SCOPE
本文件的資訊適用於下列項目:
電腦:
  • HP Elite x2 G4 平板電腦(含鍵盤)
  • HP EliteBook 735 G6 筆記型電腦
  • HP EliteBook 745 G6 筆記型電腦
  • HP EliteBook 830 G6 筆記型電腦
  • HP EliteBook 836 G6 筆記型電腦
  • HP EliteBook 840 G6 醫療版筆記型電腦
  • HP EliteBook 840 G6 筆記型電腦
  • HP EliteBook 850 G6 筆記型電腦
  • HP EliteBook x360 1040 G6 筆記型電腦
  • HP EliteBook x360 830 G6 筆記型電腦
  • HP ZBook 14u G6 行動工作站
  • HP ZBook 15 G6 行動工作站
  • HP ZBook 15u G6 行動工作站
  • HP ZBook 17 G6 行動工作站
作業系統:
Microsoft Windows 10 RS5(版本 1809)
RESOLUTION
如果 Windows 10 從睡眠模式恢復後,相機應用程式當機,請重新啟動 Windows。
如需更多資訊,請參閱下列 Microsoft 文章。

Hardware platforms affected : HP Elite x2 G4 Tablet with Keyboard, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06380675

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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