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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06448842

版本: 1

商務筆記型電腦和 All-in-One 桌上型電腦 - 在 F11 復原後,亮度控制快速鍵無法運作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Sep-2019

Last updated : 17-Sep-2019

DESCRIPTION
在執行 F11 復原後,開啟 光線變化時自動變更亮度設定。在此設定開啟的情況下,無法使用快速鍵控制亮度。只能透過 Windows 設定進行變更。

SCOPE
本文件的資訊適用於下列項目:
軟體:
HP 快速鍵支援(6.2.51.1 之前的版本)
電腦:
  • HP EliteBook 735 G5 筆記型電腦
  • HP EliteBook 735 G6 筆記型電腦
  • HP EliteBook 745 G5 筆記型電腦
  • HP EliteBook 745 G6 筆記型電腦
  • HP EliteBook 755 G5 筆記型電腦
  • HP EliteBook 830 G5 筆記型電腦
  • HP EliteBook 830 G6 筆記型電腦
  • HP EliteBook 836 G5 筆記型電腦
  • HP EliteBook 836 G6 筆記型電腦
  • HP EliteBook 840 G5 醫療版筆記型電腦
  • HP EliteBook 840 G5 筆記型電腦
  • HP EliteBook 840 G6 醫療版筆記型電腦
  • HP EliteBook 840 G6 筆記型電腦
  • HP EliteBook x360 1030 G3 筆記型電腦
  • HP EliteBook x360 1040 G5 筆記型電腦
  • HP EliteBook x360 1040 G6 筆記型電腦
  • HP EliteBook x360 830 G5 筆記型電腦
  • HP EliteBook x360 830 G6 筆記型電腦
  • HP EliteDesk 705 35W G4 桌上型迷你電腦
  • HP EliteDesk 800 G4 小型電腦
  • HP EliteDesk 800 G4 直立式電腦
  • HP EliteDesk 800 G4 直立式電腦
  • HP EliteDesk 800 G5 桌上型迷你電腦
  • HP EliteOne 1000 G2 23.8 吋 All-in-One 商用個人電腦
  • HP EliteOne 1000 G2 23.8 吋觸控式 All-in-One 商用個人電腦
  • HP EliteOne 1000 G2 27 吋 4K UHD All-in-One 商用個人電腦
  • HP EliteOne 1000 G2 34 吋曲面 All-in-One 商用個人電腦
  • HP EliteOne 800 G4 23.8 吋觸控式 All-in-One 電腦
  • HP EliteOne 800 G4 23.8 吋觸控式 GPU All-in-One 電腦
作業系統:
  • Microsoft Windows 10 RS4(版本 1803)
  • Microsoft Windows 10 RS5(版本 1809)
RESOLUTION
安裝 HP 快速鍵支援版本 6.2.51.1(或更新版本)來避免發生此問題:
SoftPaq 描述
版本資訊
下載 SoftPaq
HP 快速鍵支援
版本:6.2.51.1
修訂版:A
注意:此軟體可能有更新的版本。請在此處檢查是否有較新版本: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 800 G4 Small Form Factor PC, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteOne 1000 G2 23.8-in All-in-One Business PC, HP EliteOne 1000 G2 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 34-in Curved All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06380227

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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