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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06299083

版本: 1

HP 商用筆記型電腦與行動工作站電腦 - 配置具 eSIM 功能之 WWAN 模組的電腦在安裝 SIM 後,智慧卡驗證可能會失敗

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Apr-2019

Last updated : 15-Apr-2019

DESCRIPTION
具 eSIM 功能的 WWAN 模組可能導致智慧卡驗證問題:
問題 1:使用者對登入畫面上的多個智慧卡圖示感到困惑
因作業系統將 WWAN 模組的 SIM 卡讀卡機辨識為智慧卡讀卡機,所以使用者在登入時會看到多個智慧卡驗證選項(如果 SIM 卡已插入)。使用者無法判斷使用哪一個來進行驗證。

圖 1.登入畫面上出現多個智慧卡選項

登入畫面
問題 2:eSIM 與某些智慧卡解決方案衝突
依使用的智慧卡解決方案而定,即使使用者知道要選擇哪一個智慧卡,eSIM 仍可能會干擾智慧卡驗證。

SCOPE
本文件的資訊適用於下列項目:
組態 - 已安裝具 eSIM 功能的 WWAN 模組:
  • Intel XMM 7360 LTE-Advanced
  • Intel XMM 7560 LTE-Advanced Pro
  • Intel XMM 7262 LTE-Advanced
  • HP LT4132 LTE/HSPA+ 4G 行動寬頻模組
  • Snapdragon X12 LTE-Advanced

    下列的 WWAN 模組最初出貨時,並無 eSIM 功能,但 eSIM 功能可透過韌體更新而啟用:

  • Intel XMM 7360 LTE-Advanced:SoftPaq sp91807 可啟用 eSIM 功能
  • HP LT4132 LTE/HSPA+ 4G 行動寬頻模組:SoftPaq sp84042 可啟用 eSIM 功能
可能配備具 eSIM 功能之 WWAN 模組的電腦:
  • HP Elite x2 1012 G2
  • HP Elite x2 1013 G3
  • HP EliteBook 1040 G4 筆記型電腦
  • HP EliteBook 725 G4 筆記型電腦
  • HP EliteBook 735 G5 筆記型電腦
  • HP EliteBook 745 G4 筆記型電腦
  • HP EliteBook 745 G5 筆記型電腦
  • HP EliteBook 755 G4 筆記型電腦
  • HP EliteBook 755 G5 筆記型電腦
  • HP EliteBook 820 G4 筆記型電腦
  • HP EliteBook 828 G4 筆記型電腦
  • HP EliteBook 830 G5 筆記型電腦
  • HP EliteBook 836 G5 筆記型電腦
  • HP EliteBook 840 G4 筆記型電腦
  • HP EliteBook 840 G5 醫療版筆記型電腦
  • HP EliteBook 840 G5 筆記型電腦
  • HP EliteBook 840r G4 筆記型電腦
  • HP EliteBook 846 G5 筆記型電腦
  • HP EliteBook 848 G4 筆記型電腦
  • HP EliteBook 850 G4 筆記型電腦
  • HP EliteBook 850 G5 筆記型電腦
  • HP EliteBook x360 1030 G2 筆記型電腦
  • HP EliteBook x360 1030 G3 筆記型電腦
  • HP EliteBook x360 1040 G5 筆記型電腦
  • HP EliteBook x360 830 G5 筆記型電腦
  • HP EliteBook x360 830 G6 筆記型電腦
  • HP ProBook 430 G4 筆記型電腦
  • HP ProBook 440 G4 筆記型電腦
  • HP ProBook 450 G4 筆記型電腦
  • HP ProBook 640 G3 筆記型電腦
  • HP ProBook 640 G4 筆記型電腦
  • HP ProBook 645 G3 筆記型電腦
  • HP ProBook 645 G4 筆記型電腦
  • HP ProBook 650 G3 筆記型電腦
  • HP ProBook 650 G4 筆記型電腦
  • HP ProBook 655 G3 筆記型電腦
  • HP ProBook x360 440 G1 筆記型電腦
  • HP ZBook 14u G4 行動工作站
  • HP ZBook 14u G5 行動工作站
  • HP ZBook 15 G4 行動工作站
  • HP ZBook 15 G5 行動工作站
  • HP ZBook 15u G4 行動工作站
  • HP ZBook 15u G5 行動工作站
  • HP ZBook 17 G5 行動工作站
  • HP ZBook Studio G5 行動工作站
作業系統:
  • Microsoft Windows 10 RS2(版本 1703)
  • Microsoft Windows 10 RS3(版本 1709)
  • Microsoft Windows 10 RS5(版本 1809)
  • Microsoft Windows 10 RS4(版本 1803)
RESOLUTION
停用 裝置管理員中的 Uicc Iso 裝置。停用裝置不會影響 WWAN 運作或智慧卡功能。

圖 2. 在「裝置管理員」中列出的 Uicc Iso 裝置
「Uicc Iso 裝置內容」選項的「一般」標籤
如果您遇到 問題 2(即使使用者選擇正確的智慧卡選項,智慧卡驗證仍無法運作),請聯絡您的智慧卡解決方案提供者,以判斷是否有能在安裝多個智慧卡時運作的更新版本。

Hardware platforms affected : HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 735 G5 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G5 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G5 Notebook PC, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G4 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 645 G4 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC Bundle, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProBook x360 440 G1 Notebook PC, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation (ENERGY STAR), HP ZBook 14u G5 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G5 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06295019

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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