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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c06135156

版本: 1

諮詢: HP EliteBook 8xx G4、G5、Probook 6xx G4 筆記型電腦 - 升級 Windows 10 RS4 期間,出現 0x9F 錯誤

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Sep-2018

Last updated : 05-Sep-2018

DESCRIPTION
升級 Windows 10 RS4 期間,藍色畫面上可能出現 0x9F 錯誤。 這是因為 IntcDAud.sys 驅動程式有問題。

SCOPE
本文件的資訊適用於下列項目:
電腦:
  • HP EliteBook 830 G5 筆記型電腦
  • HP EliteBook 836 G5 筆記型電腦
  • HP EliteBook 840 G5 醫療版筆記型電腦
  • HP EliteBook 840 G5 筆記型電腦系列
  • HP EliteBook 840r G4 筆記型電腦
  • HP EliteBook 846 G5 筆記型電腦
  • HP EliteBook 846r G4 筆記型電腦
  • HP EliteBook 850 G5 筆記型電腦系列
  • HP ProBook 640 G4 筆記型電腦
  • HP ProBook 650 G4 筆記型電腦
作業系統:
Microsoft Windows 10 RS4(1803 版)
RESOLUTION
若要解決此問題,請下載並安裝下列 SoftPaq 以更新驅動程式:
SoftPaq 描述
版本資訊
下載 SoftPaq
Intel 視訊驅動程式和控制台
版本: v100.6223
修訂版: W
注意:
此軟體可能有可用的更新版本。 請在此處檢查是否有較新版本: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP ProBook 640 G4 Notebook PC, HP ProBook 650 G4 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06126045

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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