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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c06135145

版本: 1

諮詢: HP EliteBook Folio G1、ZBook 15 或 17 Studio G3 行動工作站 - 安裝 Windows 7 後,HP Thunderbolt Dock G2 進階銜接功能無法運作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Sep-2018

Last updated : 05-Sep-2018

DESCRIPTION
安裝 Windows 7 之後,裝置管理員在 其他裝置 -WinUSB 上顯示警告(黃色驚嘆號)。連接至 HP Thunderbolt Dock G2 的電腦和裝置會有標準功能; 不過,銜接基座上某些進階銜接功能和韌體更新可能無法運作。 因為沒有安裝 WinUSB 裝置驅動程式,才會發生此問題。

SCOPE
本文件的資訊適用於以下裝置:
銜接基座︰
  • HP Thunderbolt 銜接基座 G2
電腦:
  • HP EliteBook Folio G1 筆記型電腦系列
  • HP ZBook 15 G3 行動工作站系列
  • HP ZBook 17 G3 行動工作站系列
  • HP ZBook Studio G3 行動工作站系列
作業系統:
  • Microsoft Windows 7(64 位元)
  • Microsoft Windows 7(32 位元)
RESOLUTION
若要解決這個問題,請參閱下列步驟安裝驅動程式:
  1. 按一下 開始
  2. 按一下 設定
  3. 選擇 更新與安全性
  4. 選擇 Windows Update
HP 建議您透過 Windows Update 更新 WinUSB 驅動程式,以獲得最佳的使用者體驗。

Hardware platforms affected : HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Notebook PC (ENERGY STAR) Bundle, HP Thunderbolt Dock G2 with Combo Cable, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle

Operating systems affected : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA06117736

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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