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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06114508

版本: 1

諮詢: HP OMEN 筆記本電腦 15 及 17 等筆記型電腦 ─ F.46 和 F.48 BIOS 的「系統 BIOS 未能更新」錯誤

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Aug-2018

Last updated : 21-Aug-2018

DESCRIPTION
在 BIOS 無法更新為 F.46 或 F.48 後,會顯示下列錯誤:
系統 BIOS 未能更新
Softpaq SP85678 (F.46 BIOS) 和 SP88780 (F.48 BIOS) 未完成 BIOS 更新程序。 BIOS 更新程序所花的時間異常地久,然後停止運作且電腦重新啟動。 電腦重新啟動後,BIOS 並未成功更新。

SCOPE
本文件的資訊適用於下列項目:
應用程式/驅動程式:
  • SP85678 - HP 筆記型電腦系統 BIOS 更新(Intel 處理器)F.46
  • SP88780 - HP 筆記型電腦系統 BIOS 更新(Intel 處理器)F.48
電腦:
  • HP OMEN 筆記本電腦 HP 15-ax100xx CTO 筆記型電腦系列
  • HP OMEN 筆記本電腦 15-ax100xx 筆記型電腦系列
  • HP OMEN 筆記本電腦 HP 17-w100xx CTO 筆記型電腦系列
  • HP OMEN 筆記本電腦 17-w100xx 筆記型電腦系列
  • HP OMEN 筆記本電腦 17-w100xxx 筆記型電腦系列
  • HP OMEN 筆記本電腦 17t-w100xx CTO 筆記型電腦系列
作業系統:
  • Microsoft Windows 10 RS2(1703 版)
  • Microsoft Windows 10 RS4(1803 版)
RESOLUTION
若要解決此問題,請下載並安裝下列 SoftPaq 來更新 BIOS。
SoftPaq 描述
版本資訊
下載 SoftPaq
HP 筆記型電腦系統 BIOS 更新(Intel 處理器)
版本: F.49
修訂版: A
注意: 此軟體可能有更新的版本。 請在此處檢查是否有較新版本: http://www.hp.com/drivers

Hardware platforms affected : OMEN by HP - 17-w100 CTO, OMEN by HP - 17-w100nc, OMEN by HP - 17-w100ne, OMEN by HP - 17-w100nf (ENERGY STAR), OMEN by HP - 17-w100ng, OMEN by HP - 17-w100nia, OMEN by HP - 17-w100nk (ENERGY STAR), OMEN by HP - 17-w100nm, OMEN by HP - 17-w100no, OMEN by HP - 17-w100nt (ENERGY STAR), OMEN by HP - 17-w100nu, OMEN by HP - 17-w100nv (ENERGY STAR), OMEN by HP - 17-w100nx, OMEN by HP - 17-w100ur, OMEN by HP - 17-w101la, OMEN by HP - 17-w101na, OMEN by HP - 17-w101nf (ENERGY STAR), OMEN by HP - 17-w101ng (ENERGY STAR), OMEN by HP - 17-w101nh, OMEN by HP - 17-w101nm, OMEN by HP - 17-w101no, OMEN by HP - 17-w101np, OMEN by HP - 17-w101ns (ENERGY STAR), OMEN by HP - 17-w101nx, OMEN by HP - 17-w101tx, OMEN by HP - 17-w101ur, OMEN by HP - 17-w102na, OMEN by HP - 17-w102nf (ENERGY STAR), OMEN by HP - 17-w102ng (ENERGY STAR), OMEN by HP - 17-w102nl, OMEN by HP - 17-w102no, OMEN by HP - 17-w102ns (ENERGY STAR), OMEN by HP - 17-w102nt, OMEN by HP - 17-w102nv (ENERGY STAR), OMEN by HP - 17-w102tx, OMEN by HP - 17-w102ur, OMEN by HP - 17-w103nf (ENERGY STAR), OMEN by HP - 17-w103ng (ENERGY STAR), OMEN by HP - 17-w103nm, OMEN by HP - 17-w103no, OMEN by HP - 17-w103np, OMEN by HP - 17-w103ns (ENERGY STAR), OMEN by HP - 17-w103nu, OMEN by HP - 17-w103tx, OMEN by HP - 17-w103ur, OMEN by HP - 17-w104na, OMEN by HP - 17-w104nf (ENERGY STAR), OMEN by HP - 17-w104ng (ENERGY STAR), OMEN by HP - 17-w104nm, OMEN by HP - 17-w104no, OMEN by HP - 17-w104np, OMEN by HP - 17-w104ns (ENERGY STAR), OMEN by HP - 17-w104tx, OMEN by HP - 17-w105nf (ENERGY STAR), OMEN by HP - 17-w105no, OMEN by HP - 17-w105tx, OMEN by HP - 17-w105ur, OMEN by HP - 17-w106na, OMEN by HP - 17-w106nf, OMEN by HP - 17-w106ng (ENERGY STAR), OMEN by HP - 17-w106no, OMEN by HP - 17-w106tx, OMEN by HP - 17-w106ur, OMEN by HP - 17-w107na, OMEN by HP - 17-w107ng (ENERGY STAR), OMEN by HP - 17-w107tx, OMEN by HP - 17-w107ur, OMEN by HP - 17-w108ng (ENERGY STAR), OMEN by HP - 17-w108tx, OMEN by HP - 17-w108ur, OMEN by HP - 17-w109ng (ENERGY STAR), OMEN by HP - 17-w109tx, OMEN by HP - 17-w109ur, OMEN by HP - 17-w110na, OMEN by HP - 17-w110nd, OMEN by HP - 17-w110ng (ENERGY STAR), OMEN by HP - 17-w110nl, OMEN by HP - 17-w110tx, OMEN by HP - 17-w110ur, OMEN by HP - 17-w111na, OMEN by HP - 17-w111nb, OMEN by HP - 17-w111ng, OMEN by HP - 17-w111nl (ENERGY STAR), OMEN by HP - 17-w111tx, OMEN by HP - 17-w112ng, OMEN by HP - 17-w112tx, OMEN by HP - 17-w113tx, OMEN by HP - 17-w114nb, OMEN by HP - 17-w114nz, OMEN by HP - 17-w114tx, OMEN by HP - 17-w115tx, OMEN by HP - 17-w116tx, OMEN by HP - 17-w117tx, OMEN by HP - 17-w118tx, OMEN by HP - 17-w119tx, OMEN by HP - 17-w120tx, OMEN by HP - 17-w121nd, OMEN by HP - 17-w121tx, OMEN by HP - 17-w122tx, OMEN by HP - 17-w123tx, OMEN by HP - 17-w124tx, OMEN by HP - 17-w125tx, OMEN by HP - 17-w126tx, OMEN by HP - 17-w127tx, OMEN by HP - 17-w128tx, OMEN by HP - 17-w129tx, OMEN by HP - 17-w131ng, OMEN by HP - 17-w132ng, OMEN by HP - 17-w133ng, OMEN by HP - 17-w150nw, OMEN by HP - 17-w151nr, OMEN by HP - 17-w156nz, OMEN by HP - 17-w162nz, OMEN by HP - 17-w163dx, OMEN by HP - 17-w170nw, OMEN by HP - 17-w172nw, OMEN by HP - 17-w183ng, OMEN by HP - 17-w184ng, OMEN by HP - 17-w192nz, OMEN by HP - 17-w196na, OMEN by HP - 17t-w100 CTO, OMEN by HP 15-ax100 Laptop PC, OMEN by HP 17-w100 Laptop PC, OMEN by HP Laptop - 15-ax100 CTO, OMEN by HP Laptop - 15-ax101tx, OMEN by HP Laptop - 15-ax102tx, OMEN by HP Laptop - 15-ax103tx, OMEN by HP- 17-w102nu

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06111256

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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