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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c06091305

版本: 1

諮詢: HP EliteBook、ProBook 和 ZBook 個人電腦 - Windows 更新至 RS4 後,快速鍵停止運作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Jul-2018

Last updated : 19-Jul-2018

DESCRIPTION
從 Windows 10 RS3 (1709) 升級至 Windows 10 RS4(版本 1803)後,下列快速鍵無法運作 。
  • Fn+Esc
  • F1
  • F3
  • F4
  • F8

SCOPE
本文件的資訊適用於下列項目:
這個問題可能會在依序執行以下程序後發生:
  1. 完成電腦初始設定。
  2. 將 LAN 介面卡連接至 LAN 連接埠,並將電腦連接至網際網路。
  3. 選擇 Windows 設定
  4. 選擇 更新與安全性
  5. 選擇 檢查更新
  6. 從 Windows 10 RS3 (1709) 升級至 Windows 10 RS4(版本 1803)。
  7. 依照螢幕上的指示完成升級程序。
  8. 升級完成後,快速鍵無法運作。
電腦:
  • HP EliteBook 735 G5 筆記型電腦
  • HP EliteBook 745 G5 筆記型電腦
  • HP EliteBook 755 G5 筆記型電腦
  • HP EliteBook 830 G5 筆記型電腦
  • HP EliteBook 836 G5 筆記型電腦
  • HP EliteBook 840 G5 筆記型電腦
  • HP EliteBook 840 G5 筆記型電腦禮包
  • HP EliteBook 840r G4 筆記型電腦
  • HP EliteBook 846 G5 筆記型電腦
  • HP EliteBook 846r G4 筆記型電腦
  • HP EliteBook 850 G5 筆記型電腦
  • HP EliteBook 850 G5 筆記型電腦禮包
  • HP ProBook 430 G5 筆記型電腦
  • HP ProBook 430 G5 筆記型電腦禮包
  • HP ProBook 440 G5 筆記型電腦
  • HP ProBook 440 G5 筆記型電腦禮包
  • HP ProBook 450 G5 筆記型電腦
  • HP ProBook 450 G5 筆記型電腦禮包
  • HP ProBook 455 G5 筆記型電腦
  • HP ProBook 470 G5 筆記型電腦系列
  • HP ProBook 640 G4 筆記型電腦
  • HP ProBook 645 G4 筆記型電腦
  • HP ProBook 650 G4 筆記型電腦
  • HP ProBook x360 440 G1 筆記型電腦系列
  • HP Z2 Mini G4 工作站
  • HP Z2 精巧型工作站 G4
  • HP Z2 直立式工作站 G4
  • HP ZBook 14u G5 行動工作站
  • HP ZBook 14u G5 行動工作站禮包
  • HP ZBook 15u G5 行動工作站
  • HP ZHAN 66 Pro G1 筆記型電腦系列
作業系統:
  • Microsoft Windows 10 RS4(1803 版)
RESOLUTION
若要解決此問題,請下載並安裝下列 SoftPaq 以更新驅動程式:
SoftPaq 描述
版本資訊
下載 SoftPaq
HP Hotkey Support
版本: 6.2.44.1
修訂版: A
注意: 此軟體可能有更新版本可用。 請在此處檢查是否有較新版本: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 735 G5 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G5 Notebook PC Bundle, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G5 Notebook PC Bundle, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G5 Notebook PC Bundle, HP ProBook 455 G5 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP Z2 Mini G4 Workstation, HP Z2 Small Form Factor G4 Workstation, HP Z2 Tower G4 Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation Bundle, HP ZBook 15u G5 Mobile Workstation, HP ZHAN 66 Pro G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06085861

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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