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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c06091297

版本: 1

諮詢: HP EliteBook 8xx G5 - 無法使用 F3 和 F4 按鍵調整螢幕亮度

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Jul-2018

Last updated : 19-Jul-2018

DESCRIPTION
無法使用鍵盤功能按鍵(F3 和 F4)來控制內建的顯示器亮度。 在以下情況中會發生此問題:
電腦以電池電力執行時,且在關閉顯示器或電腦進入睡眠前保持閒置。 當電腦恢復時,到重新啟動電腦前會發生問題。

SCOPE
本文件的資訊適用於以下裝置:
組態:
  • Intel 顯示卡驅動程式版本低於 15.65.5018
電腦:
  • HP EliteBook 830 G5 筆記型電腦
  • HP EliteBook 836 G5 筆記型電腦
  • HP EliteBook 840 G5 醫療保健版筆記型電腦
  • HP EliteBook 840 G5 筆記型電腦
  • HP EliteBook 846 G5 筆記型電腦
  • HP EliteBook 850 G5 筆記型電腦
作業系統:
  • Microsoft Windows 10 RS2(1703 版)
RESOLUTION
若要解決此問題,請下載並安裝下列 SoftPaq:
SoftPaq 描述
版本資訊
下載 SoftPaq
Intel 視訊驅動程式和控制面板
版本: 15.65.5018
修訂版: W
注意: 此軟體可能有更新版本可用。 請在此處檢查是否有較新版本: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 846 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06076472

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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