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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c06081155

版本: 1

諮詢: HP ZBook G5 行動工作站或 EliteBook 1050 G1 筆記型電腦 - 可能會有 VIDEO_TDR_ERROR(出錯檢查 0x116)藍色當機畫面錯誤

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Jul-2018

Last updated : 06-Jul-2018

DESCRIPTION
如果 HP ZBook G5 行動工作站或 EliteBook 1050 G1 筆記型電腦組態了 NVIDIA Quadro 獨立顯示卡,並附接 2 個 DP 和 1 個 VGA 顯示器至 Thunderbolt 3 銜接基座,系統可能會在從睡眠模式喚醒時出現 VIDEO_TDR_ERROR(出錯檢查 0x116)藍色當機畫面錯誤。

SCOPE
系統:
  • HP EliteBook 1050 G1 筆記型電腦
  • HP ZBook 15 G5 行動工作站
  • HP ZBook Studio G5 行動工作站
  • HP ZBook Studio x360 G5 可變形工作站
銜接基座︰
  • HP ZBook 150W Thunderbolt 3 銜接基座
  • HP ZBook 200W Thunderbolt 3 銜接基座
  • HP Elite 90W Thunderbolt 3 銜接基座
  • HP Elite 65W Thunderbolt 3 銜接基座
顯示卡: NVIDIA Quadro 獨立顯示卡
  • NVIDIA Quadro P1000 (4GB GDDR5)
  • NVIDIA Quadro P2000 (4GB GDDR5)
  • NVIDIA Quadro P3200 (6GB GDDR5)
  • NVIDIA Quadro P4200 (8GB GDDR5)
  • NVIDIA Quadro P5200 (16GB GDDR5)
作業系統:
  • Microsoft Windows 10 RS3(1709 版)
RESOLUTION
要解決此問題,請安裝 Windows 10 版本 1709 的 KB4103714 累積更新。

Hardware platforms affected : HP Elite 90W Thunderbolt 3 Dock, HP Elite Thunderbolt 3 65W Dock, HP EliteBook 1050 G1 Notebook PC, HP ZBook 15 G5 Mobile Workstation, HP ZBook 150W Thunderbolt 3 Dock, HP ZBook 200W Thunderbolt 3 Dock, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, OMEN by HP 25 Display

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06064733

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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