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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c06081154

版本: 1

諮詢: 含 Thunderbolt 3 的 HP ZBook 或 Elite Dock - HP Thunderbolt 3 Dock 韌體工具安裝AMD USB 過濾器驅動程式時可能會出現工具失敗錯誤

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Jul-2018

Last updated : 06-Jul-2018

DESCRIPTION
如果 HP ZBook 行動工作站或 Elite Notebook 組態了 HP Thunderbolt 3 Dock(如「範圍」部分所述),執行 HP Thunderbolt 3 Dock 韌體工具且 Windows 7 作業系統安裝了 AMD USB 過濾器驅動程式時,系統可能 會出現 工具失敗錯誤。
執行以下步驟以檢查 Windows 7 作業系統中是否安裝了 AMD USB 過濾器驅動程式:
  1. 開啟 裝置管理員
  2. 延伸 通用序列匯流排控制器
  3. 按一下 ASMedia USB Root Hub,然後選取「 內容」。
  4. 按一下 驅動程式標籤,然後按一下 驅動程式詳細資料 按鈕,然後按一下 C:\Windows\system32\drivers\usbfilter.sys
驅動程式詳細資料標籤

SCOPE
系統:
  • HP ZBook 150W Thunderbolt 3 銜接基座
  • HP ZBook 200W Thunderbolt 3 銜接基座
  • HP Elite 65W Thunderbolt 3 銜接基座
  • HP Elite 90W Thunderbolt 3 銜接基座
作業系統:
  • Microsoft Windows 7 旗艦版(64 位元)
  • Microsoft Windows 7 專業版(64 位元)
  • Microsoft Windows 7 家用進階版(64 位元)
  • Microsoft Windows 7 家用入門版(64 位元)
  • Microsoft Windows 7 企業版(64 位元)
  • Microsoft Windows 7(64 位元)
RESOLUTION
若要解決此問題,請先移除 AMD 過濾器驅動程式和刪除登錄機碼。 必須執行以下步驟。
  1. 刪除 \windows\system32\drivers 資料夾中的「 usbfilter.sys」檔案。
  2. 依序按下 開始執行,然後在「開啟」方塊中鍵入 regedit,然後按一下 OK
  3. 找出並按一下下列登錄機碼:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}\
  4. 用滑鼠右鍵按一下 {36FC9E60-C465-11CF-8056-444553540000}\ 登錄機碼後,請按一下 刪除
  5. 關閉 regedit,並重新啟動系統。

Hardware platforms affected : HP ZBook 150W Thunderbolt 3 Dock, HP ZBook 200W Thunderbolt 3 Dock

Operating systems affected : Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA06061814

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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