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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c06081152

版本: 1

諮詢: HP Elite x2 1013 G3 平板電腦,EliteBook x360 1030 G3 筆記型電腦 - 外接顯示器以 USB-C 顯示器轉接器連接時無法顯示內容

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Jul-2018

Last updated : 06-Jul-2018

DESCRIPTION
當外接顯示器連接至帶有不同 USB-C 轉接器的 USB-C 銜接基座時不會顯示內容。 外接式顯示器在裝置管理員中未辨識出。
這個問題可能會在依序執行以下步驟後發生。
  1. 開啟電腦電源並登入 Windows。
  2. 將電腦連接至銜接基座。
  3. 將 USB-C 轉接器連接至外接顯示器。
  4. 將 USB-C 變壓器連接到銜接基座。
  5. 外接顯示器上看不到任何顯示。

SCOPE
本文件的資訊適用於下列項目
銜接基座︰
  • HP Elite USB-C 銜接基座 G3
  • HP USB-C 銜接基座 G4
配件:
  • HP USB-C 轉 DP 轉接器
  • HP USB-C 轉 HDMI 轉接器
  • HP USB-C 轉 VGA 轉接器
  • 非 HP USB-C 轉 DP/HDMI/VGA 轉接器可能會受到影響
電腦:
  • HP Elitebook x360 1030 G3 筆記型電腦
  • HP Elite x2 1013 G3 平板電腦(含鍵盤)
作業系統:
Microsoft Windows 10 RS4(1803 版)
RESOLUTION
要從此問題中恢復,請拔下轉接器,然後重新連接至銜接基座。 外接式顯示器將顯示內容,並在裝置管理員中偵測。

Hardware platforms affected : HP Elite x2 1013 G3 Tablet with Keyboard, HP EliteBook x360 1030 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06061630

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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