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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06078358

版本: 1

諮詢: HP ENVY X2 - 12-g000 筆記型電腦 - 顯示 Sprint 錯誤「無法連線至此網路」

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Jul-2018

Last updated : 09-Jul-2018

DESCRIPTION
試圖使用插入的 Sprint SIM 卡連接 Sprint 網路時,連線失敗。 隨即顯示下列錯誤訊息:
無法連線至此網路。 輸入 APN 並再試一次
這是由於 Sprint APN(存取點名稱)設定未設定在預設 Microsoft COSA (Country and Operator Settings Asset) 資料庫中。
無法連線至此網路。 輸入 APN 並再試一次

SCOPE
本文件的資訊適用於下列項目:
電腦:
  • HP ENVY x2 - 12-g000na
  • HP ENVY x2 - 12-g000nt
  • HP ENVY x2 - 12-g000tu
  • HP ENVY x2 - 12-g001na
  • HP ENVY x2 - 12-g001nc
  • HP ENVY x2 - 12-g001no
  • HP ENVY x2 - 12-g001nt
  • HP ENVY x2 - 12-g001tu
  • HP ENVY x2 - 12-g002no
  • HP ENVY x2 - 12-g002tu
  • HP ENVY x2 - 12-g003nc
  • HP ENVY x2 - 12-g003nx
  • HP ENVY x2 - 12-g003tu
  • HP ENVY x2 - 12-g004tu
  • HP ENVY x2 - 12-g005tu
  • HP ENVY x2 - 12-g006tu
  • HP ENVY x2 - 12-g018nr
  • HP ENVY x2 - 12-g050na
  • HP ENVY x2 - 12-g050nz
  • HP ENVY xH2 - 12-g051na
  • HP ENVY x2 - 12-g055nd
  • HP ENVY x2 - 12-g090nz
作業系統:
  • Microsoft Windows 10 RS3(1709 版)
  • Microsoft Windows 10 RS4(1803 版)
RESOLUTION
若要解決此問題,請參閱附加的 APN 使用指南,以建立存取點名稱。

Hardware platforms affected : HP ENVY x2 - 12-g000na, HP ENVY x2 - 12-g000nt, HP ENVY x2 - 12-g000tu, HP ENVY x2 - 12-g001na, HP ENVY x2 - 12-g001nc, HP ENVY x2 - 12-g001no, HP ENVY x2 - 12-g001nt, HP ENVY x2 - 12-g001tu, HP ENVY x2 - 12-g002no, HP ENVY x2 - 12-g002tu, HP ENVY x2 - 12-g003nc, HP ENVY x2 - 12-g003nx, HP ENVY x2 - 12-g003tu, HP ENVY x2 - 12-g004tu, HP ENVY x2 - 12-g005tu, HP ENVY x2 - 12-g006tu, HP ENVY x2 - 12-g018nr, HP ENVY x2 - 12-g050na, HP ENVY x2 - 12-g050nz, HP ENVY x2 - 12-g051na, HP ENVY x2 - 12-g055nd, HP ENVY x2 - 12-g090nz

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06072419

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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