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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c05928926

版本: 1

諮詢: HP Pavilion Wave 600-A310/600-A310 桌上型電腦 - 電腦啟動後,Amazon Alexa Voice Wake Service 無法立即運作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Feb-2018

Last updated : 11-Feb-2018

DESCRIPTION
重新啟動電腦後,Amazon Alexa Wake Word Service 無法立即運作。 雖然已選取 登入這台電腦時啟動應用程式選項,但 Wake Word Service 延遲 3 分鐘。
由於語音服務在隨附標準 3.5 HDD(硬碟機)的平台上需要較長時間啟動,所以發生此問題。 在隨附 SSD(固態硬碟)的平台上不會發生此情況。
Amazon Alexa Wake Word Service 未就緒(Wake Word 選項會反灰/無法使用)。
Amazon Alexa Wake Word Service 未就緒(Wake Word 選項會反灰/無法使用)

SCOPE
本文件的資訊適用於以下項目:
軟體/應用程式:
Alexa Voice Service 1.0.0.0 版
硬體:
1TB 7200RPM 3.5 HDD
系統:
  • HP Pavilion Wave 桌上型電腦 - 600-a300 CTO
  • HP Pavilion Wave 桌上型電腦 - 600-a310
作業系統:
Microsoft Windows 10 家用版(64 位元)
RESOLUTION
若要解決此問題,請依照下列指示操作:
  1. 等待 3 分鐘,待 Alexa Voice Service 啟動。
  2. Alexa Vocie Service 啟動後,會啟用 Wake Word 選項。
語音服務啟動後,會啟用 Amazon Alexa Wake Word 選項
HP 正在調查此問題。

Hardware platforms affected : HP Pavilion Wave Desktop - 600-a300 CTO, HP Pavilion Wave Desktop - 600-a310

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05924881

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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