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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c05822204

版本: 1

諮詢: HP EliteBook X360 1020 G2 個人電腦 - 使用 HP PhoneWise 應用程式透過 A2DP Bluetooth 耳麥接聽來電時,聽不到聲音

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Nov-2017

Last updated : 21-Dec-2017

DESCRIPTION
使用 HP PhoneWise 應用程式透過 A2DP Bluetooth 耳麥接聽來電時,從耳麥中聽不到聲音。 此問題會發生是因為 Windows 10 不支援 A2DP Bluetooth 耳麥,無法使用 HP PhoneWise 應用程式接聽來電。

SCOPE
應用程式/軟體:
HP PhoneWise 應用程 2.0.2524 及更新版本
電腦:
HP EliteBook x360 1020 G2 電腦
作業系統:
Microsoft Windows 10 Creators Update (RS2)
RESOLUTION
重新導向可自動解決此問題。 語音電話將會自動重新導向至電話聽筒。 個人電腦 PhoneWise 應用程式中會出現訊息,通知使用者語音通話會重新導向。

Hardware platforms affected : HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 (ENERGY STAR), HP EliteBook x360 1020 G2 Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05808744

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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