hp-support-head-portlet

動作
正在載入...

歡迎來到惠普客戶支援

hp-contact-secondary-navigation-portlet

動作
正在載入...

hp-share-print-widget-portlet

動作
正在載入...

hp-concentra-wrapper-portlet

動作
正在載入...

SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c05809785

版本: 1

諮詢: HP EliteBook 1030 G1 筆記型電腦 - 列印 Bitlocker 加密復原金鑰時發生錯誤 0x3B

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Oct-2017

Last updated : 26-Oct-2017

DESCRIPTION
當使用 Foxit PhantomPDF Express for HP 列印 BitLocker 加密復原金鑰時,藍色當機畫面上顯示錯誤 0x3B。
這個問題可能會在依序執行以下程序後發生:
  1. 將復原金鑰儲存至 USB 隨身碟。
  2. 繼續步驟以列印復原金鑰。
  3. 按一下Save (儲存)。
  4. 錯誤 0x3Bis 顯示在藍色當機畫面上。

SCOPE
軟體:
Foxit PhantomPDF Express for HP,版本 6.0.26.201,A,2
電腦:
  • HP EliteBook 1030 G1 基本型筆記型電腦
  • HP EliteBook 1030 G1 筆記型電腦
  • HP EliteBook 1030 G1 筆記型電腦 (ENERGY STAR) 搭售
  • HP EliteBook 1030 G1 筆記型電腦搭售
作業系統:
  • Microsoft Windows 10 Anniversary Update (RS1)
  • Microsoft Windows 10 Creators Update (RS2)
RESOLUTION
要解決此問題,請使用 Microsoft Print to PDF 將復原金鑰列印至 PDF。
  1. 選取 列印
  2. 按一下 印表機內容中的下拉式箭號。
  3. 選取 Microsoft Print to PDF
  4. 按一下 Print (列印)
  5. 輸入加密金鑰檔案名稱。
  6. 按一下 Save (儲存)

Hardware platforms affected : HP EliteBook 1030 G1 Base Model Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1030 G1 Notebook PC Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05805296

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

動作
正在載入...

hp-online-communities-portlet

動作
正在載入...

詢問社區!


支援論壇

支援論壇

加入討論園地!您可以和其他用戶一起提出問題,分享經驗,找到問題的解決方案。 立即訪問


hp-feedback-banner-portlet

動作
正在載入...

hp-country-locator-portlet

動作
正在載入...
國家/地區: 中國香港

hp-detect-load-my-device-portlet

動作
正在載入...