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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c05539485

版本: 1

諮詢: HP Z27i 顯示器 - 搭配某些 USB-C 轉 DVI 轉接器使用時,未顯示任何畫面

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Jun-2017

Last updated : 14-Jun-2017

DESCRIPTION
Z27i 顯示器無法搭配某些 USB-C 轉 DVI 轉接器使用。 連接 USB-C 轉 DVI 轉接器時,Z27i 顯示器將沒有作用或無法顯示影像。

SCOPE
本文件的資訊適用於以下項目:
系統:
  • HP ZBook 15 G3 行動工作站
  • HP ZBook 15 G3 行動工作站 (ENERGY STAR)
  • HP ZBook 15 G4 行動工作站
  • HP ZBook 15 G4 行動工作站 (ENERGY STAR)
  • HP ZBook 17 G3 行動工作站
  • HP ZBook 17 G3 行動工作站 (ENERGY STAR)
  • HP ZBook 17 G3 行動工作站 (ENERGY STAR) 禮包
  • HP ZBook 17 G4 行動工作站
  • HP ZBook 17 G4 行動工作站 (ENERGY STAR)
  • HP ZBook Studio G3 行動工作站
  • HP ZBook Studio G3 行動工作站 (ENERGY STAR)
  • HP ZBook Studio G3 行動工作站 (ENERGY STAR) 禮包
  • HP ZBook Studio G3 行動工作站禮包
  • HP ZBook Studio G4 行動工作站
  • HP ZBook Studio G4 行動工作站 (ENERGY STAR)
作業系統:
  • Microsoft Windows 10 專業版(64 位元)
  • Microsoft Windows 10 家用版(64 位元)
  • Microsoft Windows 10 企業版(64 位元)
RESOLUTION
下列提供替代解決方法來解決此問題:
  • 使用不同品牌的 USB-C 轉 DVI 轉接器與 HP Z27i 顯示器機型連接
-或-
  • 使用不同機型的外接式顯示器

Hardware platforms affected : HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook x2 G4 Detachable Workstation, HP ZBook x2 G4 Detachable Workstation (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05534626

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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