hp-support-head-portlet

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歡迎來到惠普客戶支援

hp-contact-secondary-navigation-portlet

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hp-share-print-widget-portlet

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  • 資料
    關於最近電腦產品安全隱患的資訊

    惠普發現最近的隱患通常被稱為“Spectre”和“Meltdown”。惠普發佈了一個針對這些問題的韌體安全公告和受影響操作系統列表。我們將繼續更新公告,煩請您經常檢視公告,獲得更多有用的資訊。

hp-concentra-wrapper-portlet

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Solution and Diagnostic Data Collection

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions, and automatically update this tool; and to improve our products, solutions, services, and your experience as our customer.
  注意:
This tool applies to Microsoft Windows PC's only. This tool detects HP PCs and HP printers.
Data gathered
  • Operating system
  • Browser version
  • Computer vendor
  • Product name/number
  • Serial number
  • Connection port
  • Driver/device description
  • Computer and/or printer configuration
  • Hardware and software diagnostics
  • HP/Non-HP ink and/or HP/Non-HP Toner
  • Number of pages printed
Software installed
  • HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Software removal
  • Remove HP Support Solutions Framework through Add/Remove programs on PC
Requirements
  • Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
  • Browser - Google Chrome 10+, Internet Explorer (IE) 10.0+, and Firefox 3.6.x, 12.0+

hp-feedback-input-portlet

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hp-online-communities-portlet

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hp-feedback-banner-portlet

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hp-country-locator-portlet

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國家/地區: 中國香港

hp-detect-load-my-device-portlet

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