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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c04807482

版本: 1

HP EliteBook 和 ZBook 筆記型電腦 - 進入休眠模式時,電腦沒有回應

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Sep-2015

Last updated : 28-Sep-2015

DESCRIPTION
電腦進入休眠模式時停止回應並顯示黑色畫面。 這僅會在使用 SATA 快取時發生。 按住電源按鈕可暫時復原電腦。

SCOPE
本文件的資訊適用於以下項目:
電腦:
  • HP EliteBook 740 G1 筆記型電腦
  • HP EliteBook 750 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 850 G1 筆記型電腦
  • HP EliteBook 850 G1 筆記型電腦
  • HP EliteBook 850 G1 筆記型電腦
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP EliteBook Folio 9470m Ultrabook
  • HP EliteBook Folio 9470m Ultrabook
  • HP EliteBook Folio 9470m Ultrabook
  • HP EliteBook Folio 9480m 筆記型電腦
  • HP ZBook 14 行動工作站
作業系統:
  • Microsoft Windows 7 企業版(64 位元)
RESOLUTION
安裝 McAfee 磁碟機加密軟體 7.1.3 版(或後續版本)來解決此問題。 此外,請確保未使用 Intel Rapid Storage Technology (IRST),因為 IRST 不支援使用 McAfee 磁碟機加密。 請參閱下列連結,以取得 IRST 相關資訊:

Hardware platforms affected : HP EliteBook 740 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9480m Notebook PC, HP ZBook 14 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04794457

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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