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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c04600915

版本: 1

諮詢: HP ZBook G2 行動工作站和 EliteBook 700 G2 與 800 G2 系列筆記型電腦 ─ 從睡眠狀態喚醒後出現藍色畫面顯示停止錯誤

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Mar-2015

Last updated : 13-Mar-2015

DESCRIPTION
具有啟用 DriveLock 的 PCIe SSD 磁碟機時,電腦停止回應,且從睡眠 (S3) 恢復時,藍色畫面上顯示下列停止錯誤:
A problem has been detected and Windows has been shut down to prevent damage to your computer. (已偵測到問題,並且已將 Windows 關閉以避免造成電腦損毀)。
A process or thread crucial to system operation has unexpectedly exited or been terminated (對系統作業非常重要的處理序或執行緒未預期結束或終止)
技術資訊
*** STOP: 0x000000F4
圖 1: 停止錯誤
此問題是因為 PCIe SSD 磁碟機不支援 DriveLock 而發生。

SCOPE
本文件的資訊適用於以下配置:
電腦:
  • HP EliteBook 740 G2 基本型筆記型電腦
  • HP EliteBook 740 G2 筆記型電腦
  • HP EliteBook 740 G2 筆記型電腦 (ENERGY STAR)
  • HP EliteBook 750 G2 基本型筆記型電腦
  • HP EliteBook 750 G2 筆記型電腦
  • HP EliteBook 750 G2 筆記型電腦 (ENERGY STAR)
  • HP EliteBook 820 G2 基本型筆記型電腦
  • HP EliteBook 820 G2 筆記型電腦
  • HP EliteBook 820 G2 筆記型電腦 (ENERGY STAR)
  • HP EliteBook 840 G2 筆記型電腦
  • HP EliteBook 840 G2 筆記型電腦 (ENERGY STAR)
  • HP EliteBook 850 G2 基本型筆記型電腦
  • HP EliteBook 850 G2 筆記型電腦
  • HP ZBook 14 G2 行動工作站
  • HP ZBook 15 G2 行動工作站
RESOLUTION
PCIe SSD 磁碟機不支援 DriveLock。 在 F10 設定中清除 PCIe SSD 磁碟機的 DriveLock 密碼來解決此問題:
  1. 啟動或重新啟動電腦。
  2. 立即按下 F10 鍵進入 F10 設定
  3. 選擇 Security (安全性) > Hard Drive Tools (硬碟機會工具)
  4. 選取 DriveLock
  5. 清除 PCIe/M.2 SSD 磁碟機的 DriveLock 密碼
  6. 儲存變更並結束。

Hardware platforms affected : HP EliteBook 740 G2 Base Model Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 750 G2 Base Model Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G2 Base Model Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G2 Base Model Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G2 Base Model Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP ZBook 14 G2 Base Model Mobile Workstation, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Base Model Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04583119

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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