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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c04278447

版本: 1

HP EliteBook Revolve 810 G1 可轉換式平板電腦和 Folio 9470m 筆記型電腦 - 使用 DisplayPort 與 HP 2013 超薄銜接基座連接時,無法喚醒 HP Z 系列顯示器 Z23i、Z27i 和 Z30i

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-May-2014

Last updated : 14-May-2014

DESCRIPTION
透過 DisplayPort 連接線連接至 HP 2013 超薄銜接基座時,電腦偵測不到「範圍」中列出的顯示器。

sourceInformation

SCOPE
本文件的資訊適用於以下配置:
電腦:
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP EliteBook Revolve 810 G1 可轉換式平板電腦
銜接基座:
  • HP 2013 UltraSlim 銜接基座
顯示器:
  • HP Z Display Z23i 23 吋 IPS LED 背光顯示器 (ENERGY STAR)
  • HP Z Display Z27i 27 吋 IPS LED 背光顯示器 (ENERGY STAR)
  • HP Z Display Z30i 30 吋 IPS LED 背光顯示器 (ENERGY STAR)
作業系統:
  • Microsoft Windows 7 企業版 (32 位元)
  • Microsoft Windows 7 企業版 (64 位元)
  • Microsoft Windows 7 家用入門版 (32 位元)
  • Microsoft Windows 7 家用入門版 (64 位元)
  • Microsoft Windows 7 家用進階版 (32 位元)
  • Microsoft Windows 7 家用進階版 (64 位元)
  • Microsoft Windows 7 專業版 (32 位元)
  • Microsoft Windows 7 專業版 (64 位元)
  • Microsoft Windows 8 (標準)
  • Microsoft Windows 8 專業版
RESOLUTION
若要解決此問題,請下載並安裝下列在「範圍」所示銜接基座上的 SoftPaq:
SoftPaq 描述
版本資訊
下載 SoftPaq
HP 2013 超薄銜接基座 DisplayPort 集線器韌體
版本: 2.18.000
修訂版: A
  注意:
此軟體可能有更新的可用版本。 請在 http://www.hp.com/ 查看是否有更新版本。

Hardware platforms affected : HP 2013 UltraSlim Docking Station, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP Z Display Z27i 27-inch IPS LED Backlit Monitor (ENERGY STAR), HP Z Display Z30i 30-inch IPS LED Backlit Monitor (ENERGY STAR)

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) Microsoft Windows 7 Enterprise (64-bit) Microsoft Windows 7 Home Basic (32-bit) Microsoft Windows 7 Home Basic (64-bit) Microsoft Windows 7 Home Premium (32-bit) Microsoft Windows 7 Home Premium (64-bit) Microsoft Windows 7 Professional (32-bit) Microsoft Windows 7 Professional (64-bit)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04260049

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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