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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c04087577

版本: 1

HP ProBook 400 系列、600 系列和 EliteBook 800 系列筆記型電腦 - 磁碟機無法在起始安裝後加密

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Jan-2014

Last updated : 29-May-2014

DESCRIPTION
在 HP 用戶端安全性精靈中,磁碟機可能未顯示為已加密。 這個問題會在初始設定與重新啟動電腦並加密磁碟機後發生。
這個問題也會在加密的磁碟機上執行 Microsoft Windows 8 重設並進行初始設定後發生。

SCOPE
本文件的資訊適用於以下配置:
電腦:
  • HP ProBook 440 G0 筆記型電腦
  • HP ProBook 450 G0 筆記型電腦
  • HP ProBook 470 G0 筆記型電腦
  • HP ProBook 430 G1 筆記型電腦
  • HP ProBook 440 G1 筆記型電腦
  • HP ProBook 445 G1 筆記型電腦
  • HP ProBook 450 G1 筆記型電腦
  • HP ProBook 455 G1 筆記型電腦
  • HP ProBook 470 G1 筆記型電腦
  • HP ProBook 640 G1 筆記型電腦
  • HP ProBook 650 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 850 G1 筆記型電腦
作業系統:
  • Microsoft Windows 8 專業版
  • Microsoft Windows 7 企業版 (64 位元)
  • Microsoft Windows 7 家用入門版 (64 位元)
  • Microsoft Windows 7 旗艦版 (64 位元)
  • Microsoft Windows 7 家用進階版 (32 位元)
  • Microsoft Windows 7 家用進階版 (64 位元)
  • Microsoft Windows 7 專業版 (32 位元)
  • Microsoft Windows 7 專業版 (64 位元)
  • Microsoft Windows 8.1 專業版
  • Microsoft Windows 7 企業版 (32 位元)
  • Microsoft Windows 7 家用入門版 (32 位元)
  • Microsoft Windows 7 旗艦版 (32 位元)
RESOLUTION
欲解決此問題,請執行下列解決方案:
如果電腦已進行初始設定或 Windows 8 重新整理,請重新啟動電腦並再次加密磁碟機。
注意:
若要避免此問題發生,Windows 8 重新整理後,請重新啟動電腦。 然後加密磁碟機。

Hardware platforms affected : HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 650 G1 Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04034597

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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