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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04011798

版本: 1

HP 筆記型電腦 - 升級為 Microsoft Windows 8.1 之後,在 RAID 和 AHCI 模式之間切換時會出現 IRST 錯誤訊息

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Nov-2013

Last updated : 12-Nov-2013

DESCRIPTION
升級為 Microsoft Windows 8.1 之後,在 RAID 和 AHCI 模式之間切換時會出現下列訊息:
An unknown error occurred while running this application. (執行此應用程式時發生不明錯誤)。 If the problem persists, please restart your computer or try reinstalling the application. (如果問題繼續存在,請重新啟動您的電腦,或嘗試重新安裝應用程式)。
圖 1: Intel 快速儲存技術錯誤訊息

SCOPE
本文件的資訊適用於以下配置:
電腦:
  • HP EliteBook 8460p 筆記型電腦
  • HP EliteBook 8470p 筆記型電腦
  • HP EliteBook 8560p 筆記型電腦
  • HP EliteBook 8570p 筆記型電腦
  • HP EliteBook 8570w 行動工作站
  • HP EliteBook 8770w 行動工作站
  • HP ProBook 4340s 筆記型電腦
  • HP ProBook 4341s 筆記型電腦
  • HP ProBook 440 G1 筆記型電腦
  • HP ProBook 4440s 筆記型電腦
  • HP ProBook 4441s 筆記型電腦
  • HP ProBook 4540s 筆記型電腦
  • HP ProBook 4560s (預留位置)
  • HP ProBook 470 G1 筆記型電腦
  • HP ProBook 6460b 筆記型電腦
  • HP ProBook 6470b 筆記型電腦
  • HP ProBook 6560b 筆記型電腦
  • HP ProBook 6570b 筆記型電腦
  • HP ZBook 15 吋行動工作站
  • HP ZBook 17 吋行動工作站
作業系統:
  • Microsoft Windows 8 (標準)
  • Microsoft Windows 8 專業版
RESOLUTION
若要解決這個問題,請先將硬碟機還原為原始狀態,再升級至 Microsoft Windows 8.1。

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6570b Notebook PC, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03968981

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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