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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04011793

版本: 1

HP 筆記型電腦 - 如果在 BitLocker 已啟用時更新 BIOS,電腦會進入復原模式

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Nov-2013

Last updated : 12-Nov-2013

DESCRIPTION
如果在 BitLocker 已啟用時透過網路更新 BIOS,電腦就會進入復原模式。 重新啟動電腦無法解決問題,而且每次都會出現要求輸入金鑰的提示。

SCOPE
本文件的資訊適用於以下配置:
電腦:
  • HP 242 G1 筆記型電腦
  • HP EliteBook 820 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 850 G1 筆記型電腦
  • HP EliteBook Folio 1040 G1 筆記型電腦
  • HP EliteBook Revolve 810 G1 可轉換式平板電腦
  • HP ElitePad 900 G1 平板電腦
  • HP ProBook 430 G1 筆記型電腦
  • HP ProBook 440 G0 筆記型電腦
  • HP ProBook 440 G1 筆記型電腦
  • HP ProBook 445 G1 筆記型電腦
  • HP ProBook 450 G0 筆記型電腦
  • HP ProBook 455 G1 筆記型電腦
  • HP ProBook 470 G0 筆記型電腦
  • HP ProBook 470 G1 筆記型電腦
  • HP ProBook 640 G1 筆記型電腦
  • HP ProBook 645 G1 筆記型電腦
  • HP ProBook 650 G1 筆記型電腦
  • HP ProBook 655 G1 筆記型電腦
  • HP ZBook 15 吋行動工作站
  • HP ZBook 17 吋行動工作站
作業系統:
  • Microsoft Windows 8 專業版
  • Microsoft Windows 7 企業版 (64 位元)
  • Microsoft Windows 7 企業版 (32 位元)
RESOLUTION
硬碟必須在啟用 BitLocker 的情況下完全解密後,再重新加密。

Hardware platforms affected : HP 242 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Revolve 810 G1 Tablet(Standard HP Product), HP ElitePad 900 G1 Tablet, HP ProBook 430 G1 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03944013

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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