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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03865450

版本: 1

HP 筆記型電腦 - F11 復原後出現磁碟加密開機前驗證

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Jul-2013

Last updated : 25-Jul-2013

DESCRIPTION
F11 復原後,HP ProtectTools 8.0 磁碟加密開機前驗證螢幕持續出現,儘管 HP ProtectTools Security Manager 中 Drive Encryption (磁碟加密) 顯示為已停用。

SCOPE
本文件的資訊適用於以下配置:
電腦:
  • HP EliteBook 2170p 筆記型電腦
  • HP EliteBook 2560p 筆記型電腦
  • HP EliteBook 2560p 筆記型電腦
  • HP EliteBook 2570p 筆記型電腦
  • HP EliteBook 2760p 平板電腦
  • HP EliteBook 8460p 筆記型電腦
  • HP EliteBook 8460w 行動工作站
  • HP EliteBook 8470p 筆記型電腦
  • HP EliteBook 8560p 筆記型電腦
  • HP EliteBook 8570p 筆記型電腦
  • HP EliteBook 8570w 行動工作站
  • HP EliteBook 8760w 行動工作站
  • HP EliteBook 8770w 行動工作站
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP Folio 13-2000 筆記型電腦
  • HP ProBook 4230s 筆記型電腦
  • HP ProBook 4330s 筆記型電腦
  • HP ProBook 4331s 筆記型電腦
  • HP ProBook 4340s 筆記型電腦
  • HP ProBook 4341s 筆記型電腦
  • HP ProBook 4430s 筆記型電腦
  • HP ProBook 4431s 筆記型電腦
  • HP ProBook 4435s 筆記型電腦
  • HP ProBook 4436s 筆記型電腦
  • HP ProBook 4440s 筆記型電腦
  • HP ProBook 4441s 筆記型電腦
  • HP ProBook 4445s 筆記型電腦
  • HP ProBook 4530s 筆記型電腦
  • HP ProBook 4535s 筆記型電腦
  • HP ProBook 4540s 筆記型電腦
  • HP ProBook 4545s 筆記型電腦
  • HP ProBook 4730s 筆記型電腦
  • HP ProBook 5330m 筆記型電腦
  • HP ProBook 6360b 筆記型電腦
  • HP ProBook 6460b 筆記型電腦
  • HP ProBook 6470b 筆記型電腦
  • HP ProBook 6560b 筆記型電腦
  • HP ProBook 6565b 筆記型電腦
  • HP ProBook 6570b 筆記型電腦
  • HP Slate 500 平板電腦
RESOLUTION
驗證螢幕將接受原始密碼和加密金鑰來存取電腦。
若啟動磁碟加密前已啟用開機前安全性,則請完成下列步驟以停用開機前驗證:
  1. 重新安裝 HP ProtectTools 8.0
  2. 開啟 HP ProtectTools Administrative Console
  3. 在左窗格中,展開 Security (安全性)。 選取 Features (功能)
  4. 在右窗格中,取消核取 Pre-Boot Security (開機前安全性)。 按一下 Next (下一步)
  5. 按一下 Finish (完成)
若啟動磁碟加密前 啟用開機前安全性,則請完成下列步驟以停用開機前驗證:
  1. 針對 HP ProtectTools 8.0 重新安裝 Drive Encryption (磁碟加密)
  2. 開啟 HP ProtectTools Administration Console
  3. 在左窗格中,展開 Security (安全性) 。選取 Features (功能)
  4. 在右窗格中,核取 Drive Encryption (磁碟加密)。 按一下 Next (下一步)。 依照指示啟用磁碟加密。
  5. 重新啟動電腦。
  6. 開啟 HP ProtectTools Administration Console
  7. 在左窗格中,展開 Security (安全性)。 選取 Features (功能)
  8. 在右窗格中,取消核取 DriveEncryption (磁碟加密)。 按一下 Next (下一步)。 依照指示停用磁碟加密。

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP Folio 13-2000 Notebook PC, HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP Slate 500 Tablet PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03841955

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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