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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03624880

版本: 1

HP 筆記型電腦 - F11 還原後無法在 HP 用戶端安全性中登記指紋

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Jan-2013

Last updated : 07-Jan-2013

DESCRIPTION
執行 F11 還原或 Windows 8 重新整理/重設後,於載入作業系統後,第一次執行 HP 用戶端安全性設定精靈時,可能無法透過掃描指紋進行驗證,來登記指紋或略過指紋頁面。

SCOPE
HP EliteBook 2170p 筆記型電腦
HP EliteBook 8470p 筆記型電腦
HP EliteBook 8470w 行動工作站
HP EliteBook 8570p 筆記型電腦
HP EliteBook 8570w 行動工作站
HP EliteBook 8770w 行動工作站
HP EliteBook Folio 9470m 筆記型電腦
HP ProBook 4340s 筆記型電腦
HP ProBook 4341s 筆記型電腦
HP ProBook 4445s 筆記型電腦
HP ProBook 4446s 筆記型電腦
HP ProBook 4545s 筆記型電腦
HP ProBook 6470b 筆記型電腦
HP ProBook 6570b 筆記型電腦
RESOLUTION
執行 F11 還原後,HP 建議您也執行 BIOS 原廠預設值重設,以清空指紋辨識感應器。 這有助於確保指紋可再次登記,並能在現存的設定檔下再次使用。

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03597076

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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