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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03597504

版本: 1

HP 筆記型電腦 ─ 中文文字在開機前畫面中顯示為黑色方塊

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Dec-2012

Last updated : 04-Dec-2012

DESCRIPTION
在 HP ProtectTools 中,如啟用開機前安全性,則筆記型電腦開機時,若 Microsoft Windows 電腦名稱與使用者名稱的值均使用中文字元,開機前安全性畫面可能會無法正確顯示。 應顯示中文字元之處會出現黑色方塊。

SCOPE
HP EliteBook 8570p 筆記型電腦
HP ProBook 6570b 筆記型電腦
RESOLUTION
筆記型電腦仍能正常運作。 載入開機前安全性畫面時,所使用字元來自 BIOS,而非 Windows。 然而,BIOS 所具備的中文字元子集非常少; 任何使用 Windows 的電腦,若其電腦名稱或使用者名稱使用不屬於此子集範圍的字元,無法重現字元之處便會出現黑色方塊。 此問題僅發生在開機前環境中。

Hardware platforms affected : HP EliteBook 8570p Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03572786

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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