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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03597501

版本: 1

HP 筆記型電腦 - 無法辨識 Samsung Galaxy S II 智慧型手機且無法充電

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Dec-2012

Last updated : 10-Dec-2012

DESCRIPTION
插入 USB 充電埠後,無法辨識 Samsung Galaxy S II 智慧型手機且無法充電。

SCOPE
所有支援 USB 3.0 的 2012 HP 商用筆記型電腦
RESOLUTION
要解決此問題,請在 F10 BIOS 設定中停用 USB 充電埠。 如此即可辨識手機供資料傳輸。

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) Microsoft Windows 7 Enterprise (64-bit) Microsoft Windows 7 Home Basic (32-bit) Microsoft Windows 7 Home Basic (64-bit) Microsoft Windows 7 Home Premium (32-bit) Microsoft Windows 7 Home Premium (64-bit) Microsoft Windows 7 Professional (32-bit) Microsoft Windows 7 Professional (64-bit) Microsoft Windows 7 Starter (32-bit) Microsoft Windows 7 Ultimate (32-bit) Microsoft Windows 7 Ultimate (64-bit)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03568544

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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