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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03447127

版本: 1

HP 筆記型電腦 - 建立還原光碟時顯示錯誤訊息

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Aug-2012

Last updated : 14-Aug-2012

DESCRIPTION
建立 HP 還原光碟時,將空白 DVD 放入光碟機後會出現錯誤訊息。
圖 1: 錯誤訊息

SCOPE
所有 HP 筆記型電腦
RESOLUTION
請執行下列步驟解決此問題:
  1. 開啟 HP Recovery Manager,然後選取「Create Recovery Media」(建立還原媒體)。
  2. 按一下「I Agree」(我同意)按鈕。
  3. 將空白 DVD 放入光碟機。
附註: 請勿在選擇「I Agree」(我同意) 之前放入 DVD。

Hardware platforms affected : Compaq 435 Notebook PC, Compaq 436 Notebook PC, Compaq Mini CQ10-1100 PC series, Compaq Mini CQ10-900 PC series, Compaq Presario CQ43-300 Notebook PC series, Compaq Presario CQ43-400 Notebook PC series, Compaq Presario CQ45-700 Notebook PC series, Compaq Presario CQ57-300 Notebook PC series, Compaq Presario CQ57-400 Notebook PC series, Compaq Presario CQ58-100 Notebook PC series, Compaq Presario CQ58-a00 Notebook PC series, HP 1000-1100 Notebook PC series, HP 2000-200 Notebook PC series, HP 2000-2100 Notebook PC series, HP 2000-2a00 Notebook PC series, HP 2000-300 Notebook PC series, HP 2000-400 Notebook PC series, HP 3115m Notebook PC, HP 430 Notebook PC, HP 431 Notebook PC, HP 435 Notebook PC, HP 450 Notebook PC, HP 455 Notebook PC, HP 630 Notebook PC, HP 631 Notebook PC, HP 635 Notebook PC, HP 650 Notebook PC, HP 655 Notebook PC, HP ENVY 14-2000 Beats Edition Notebook PC series, HP ENVY 14-2000 Notebook PC series, HP ENVY 14-3000 SPECTRE Notebook PC series, HP ENVY 15-3000 Notebook PC series, HP ENVY 15-3200 Notebook PC series, HP ENVY 17-3000 Notebook PC series, HP ENVY 4-1000 Notebook PC series, HP ENVY Sleekbook 4-1000, HP ENVY Sleekbook 6-1000, HP ENVY Spectre XT Ultrabook 13-2000, HP ENVY Ultrabook 4-1000, HP ENVY Ultrabook 6-1000, HP Folio 13-1000 Notebook PC series, HP Folio 13-2000 Notebook PC, HP Mini 110-3800 PC series, HP Mini 110-4100 PC series, HP Mini 110-4200 PC series, HP Mini 200-4200 PC series, HP Mini 210-3000 PC series, HP Mini 210-4000 PC series, HP Mini 210-4100 PC series, HP Pavilion dm1-4000 Entertainment Notebook PC series, HP Pavilion dm1-4100 Entertainment Notebook PC series, HP Pavilion dm1-4100 by Alexandre Herchcovitch Entertainment Notebook PC series, HP Pavilion dm1-4200 Entertainment Notebook PC series, HP Pavilion dm4-3000 Beats Edition Entertainment Notebook PC series, HP Pavilion dm4-3000 Entertainment Notebook PC series, HP Pavilion dm4-3100 Beats Edition Entertainment Notebook PC series, HP Pavilion dm4-3100 Entertainment Notebook PC series, HP Pavilion dv4-4000 Entertainment Notebook PC series, HP Pavilion dv4-4200 Entertainment Notebook PC series, HP Pavilion dv4-5000 Entertainment Notebook PC series, HP Pavilion dv4-5100 Entertainment Notebook PC series, HP Pavilion dv4-5a00 Entertainment Notebook PC series, HP Pavilion dv6-6200 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6b00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6c00 Entertainment Notebook PC series, HP Pavilion dv6-6c00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6c00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-7000 Entertainment Notebook PC series, HP Pavilion dv7-6000 Entertainment Notebook PC series, HP Pavilion dv7-6b00 Entertainment Notebook PC series, HP Pavilion dv7-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6c00 Entertainment Notebook PC series, HP Pavilion dv7-6c00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-7000 Entertainment Notebook PC series, HP Pavilion g4-1000 Notebook PC series, HP Pavilion g4-1100 Notebook PC series, HP Pavilion g4-1200 Notebook PC series, HP Pavilion g4-1300 Notebook PC series, HP Pavilion g4-2000 Notebook PC series, HP Pavilion g6-1000 Notebook PC series, HP Pavilion g6-1100 Notebook PC series, HP Pavilion g6-1200 Notebook PC series, HP Pavilion g6-1300 Notebook PC series, HP Pavilion g6-1a00 Notebook PC series, HP Pavilion g6-1b00 Notebook PC series, HP Pavilion g6-1c00 Notebook PC series, HP Pavilion g6-1d00 Notebook PC series, HP Pavilion g6-2000 Notebook PC series, HP Pavilion g7-1000 Notebook PC series, HP Pavilion g7-1100 Notebook PC series, HP Pavilion g7-1200 Notebook PC series, HP Pavilion g7-1300 Notebook PC series, HP Pavilion g7-2000 Notebook PC series, HP Pavilion m6-1000 Entertainment Notebook PC series, HP Spectre XT Pro Ultrabook

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03425645

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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