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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03414574

版本: 1

HP 筆記型電腦 - 從「睡眠」模式恢復後,指紋讀取器有 6-8 秒無法使用

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Jul-2012

Last updated : 14-Aug-2012

DESCRIPTION
當從「睡眠」模式恢復後,指紋讀取器會延遲 6-8 秒後才能作用。 這種情況通常在 HP ProtectTools Security Manager 已啟用 Windows 登入驗證時發生。

sourceInformation

SCOPE
HP EliteBook 2560p 筆記型電腦
HP EliteBook 2760p 平板電腦
HP EliteBook 8460p 筆記型電腦
HP EliteBook 8460w 行動工作站
HP EliteBook 8560p 筆記型電腦
HP EliteBook 8560w 行動工作站
HP EliteBook 8760w 行動工作站
HP ProBook 4230s 筆記型電腦
HP ProBook 4330s 筆記型電腦
HP ProBook 4331s 筆記型電腦
HP ProBook 4430s 筆記型電腦
HP ProBook 4431s 筆記型電腦
HP ProBook 4435s 筆記型電腦
HP ProBook 4530s 筆記型電腦
HP ProBook 4535s 筆記型電腦
HP ProBook 4730s 筆記型電腦
HP ProBook 5330m 筆記型電腦
HP ProBook 6360b 筆記型電腦
HP ProBook 6460b 筆記型電腦
HP ProBook 6560b 筆記型電腦
HP ProBook 6565b 筆記型電腦
RESOLUTION
這是 Microsoft Windows 的已知問題。 然而,截至目前為止,Microsoft 尚未發佈修正程式。 暫時的解決方案是等候 6-8 秒鐘,讓指紋讀取器發揮作用。 或者,也可以改用密碼登入方法取代指紋讀取器。

Hardware platforms affected : HP EliteBook 2560p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC

Operating systems affected : Microsoft Windows XP Home Microsoft Windows XP Pro Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03371035

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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