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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03410196

版本: 1

HP 筆記型電腦 - Windows 裝置管理員內的 Intel USB 3.0 控制器出現黃色警告符號

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Jul-2012

Last updated : 12-Jul-2012

DESCRIPTION
在使用 HP DRDVD 搭配外接式 USB CD/DVD 光碟機安裝 Intel USB 3.0 驅動程式之後,Microsoft Windows 裝置管理員內的 Intel USB 3.0 控制器上出現黃色警告符號。

SCOPE
HP EliteBook 2170p 筆記型電腦
RESOLUTION
若要解決此問題,請重新安裝 Intel USB 3.0 驅動程式:
  1. 開啟 Windows 檔案總管。
  2. 瀏覽至 CD/DVD 光碟機。
  3. 找出 \swsetup\USB3Int 目錄。
  4. 將 \USB3Int 目錄複製至本機硬碟。
  5. 連按兩下 \USB3Int 目錄中的 setup.exe。

Hardware platforms affected : HP EliteBook 2170p Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03363880

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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