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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03317572

版本: 1

HP 筆記型電腦 - 安裝 HP 快速鍵支援後無法使用

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-May-2012

Last updated : 23-May-2012

DESCRIPTION
安裝 HP 快速鍵支援後無法使用。

SCOPE
HP EliteBook 8460p 筆記型電腦
RESOLUTION
在 Microsoft Windows 虛擬(或螢幕)鍵盤驅動程式意外未產生時,會發生此問題。 沒有驅動程式,HP 快速鍵支援無法使用。
請執行下列步驟解決此問題:
  1. 重新啟動筆記型電腦,並以系統管理員帳戶登入 Windows。
  2. 安裝 HP 快速鍵支援。
  3. 再次以系統管理員帳戶重新啟動筆記型電腦並登入 Windows。 這會強制 Windows 產生虛擬鍵盤驅動程式。
  4. 再次重新啟動筆記型電腦,但改以使用者帳戶登入。 現在,HP 快速鍵支援應該可以如預期般使用。

Hardware platforms affected : HP EliteBook 8460p Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03278445

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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