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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03100360

版本: 1

HP 筆記型電腦 - Face Recognition (臉部辨識) 無法加入新場景。

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Nov-2011

Last updated : 24-Nov-2011

DESCRIPTION
在 HP ProtectTools Face Recognition (臉部辨識) 功能內的 Start (開始) 按鈕無法正常運作。 這個問題會在沒有啟用任何 Microsoft Windows 密碼時發生。 密碼設定對話方塊會自動在使用 Windows Vista 和 Windows 7 的筆記型電腦上出現。

SCOPE
HP EliteBook 8440p 筆記型電腦
HP EliteBook 8540p 筆記型電腦
HP 迷你 5101
HP ProBook 4310s 筆記型電腦
HP ProBook 4310s 筆記型電腦
HP ProBook 4410s 筆記型電腦
HP ProBook 4411s 筆記型電腦
HP ProBook 4415s 筆記型電腦
HP ProBook 4415s 筆記型電腦
HP ProBook 4416s 筆記型電腦
HP ProBook 4510s 筆記型電腦
HP ProBook 4515s 筆記型電腦
HP ProBook 4515s 筆記型電腦
HP ProBook 4710s 筆記型電腦
HP ProBook 6440b 筆記型電腦
HP ProBook 6540b 筆記型電腦
RESOLUTION
若要解決此問題,在嘗試使用 Face Recognition (臉部辨識) 功能之前,請先在 Windows 控制台中設定帳戶密碼。 此外,此問題可以使用「安全性管理員」中的「安裝精靈」解決。

Hardware platforms affected : HP EliteBook 8440p Notebook PC, HP EliteBook 8540p Notebook PC, HP Mini 5101, HP ProBook 4310s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6540b Notebook PC

Operating systems affected : Microsoft Windows XP Microsoft Windows XP Home Edition(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA02086695

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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