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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03100341

版本: 1

HP 筆記型電腦 - 在外接式顯示器上播放視訊時,出現 Windows 嚴重錯誤 0x117

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Nov-2011

Last updated : 23-Dec-2011

DESCRIPTION
當顯示器延伸到外接式顯示器時,筆記型電腦停止回應。 筆記型電腦會自動重新啟動,並出現一則訊息指出 ATI 圖形顯示器驅動程式 atkmdag.sys 停止回應並已成功復原。
Windows 嚴重錯誤訊息可能與以下所列內容類似。
BugCheck 117, {8992a008, 8e021ad2, 0, 0}
Probably caused by : atikmdag.sys ( atikmdag!CailGetRegistryDWORDArray+30 )
BugCheck 116, {84fb1008, 8e22dad2, 0, 1}
Probably caused by : atikmdag.sys ( atikmdag+21ad2 )

SCOPE
HP Compaq 6830s 筆記型電腦
RESOLUTION
若要解決此問題,請下載並安裝 ATI 視訊驅動程式和控制面板。
Softpaq 說明
資訊
下載
ATI 視訊驅動程式和控制面板
版本: 8.65-090813A-090113C 修訂版: A
注意:
此軟體可能有更新的可用版本。 請造訪 http://www.hp.com,查看是否有您電腦適用的更新驅動程式和軟體。

Hardware platforms affected : HP Compaq 6830s Notebook PC

Operating systems affected : Microsoft Windows Vista Business (32-bit)(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA01954051

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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