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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03100268

版本: 1

HP 筆記型電腦 - 安裝 Symantec Internet Security 時,筆記型電腦可能會顯示第二個 EULA(使用者授權合約)

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Nov-2011

Last updated : 23-Dec-2011

DESCRIPTION
接受 Symantec EULA(使用者授權合約)之後,筆記型電腦在嘗試進行硬碟掃描時可能顯示此訊息: Norton Antivirus was unable to scan your computer for infections because you have not yet accepted this product's End User License Agreement (EULA).(Norton Antivirus 無法掃描電腦是否受到感染,因為您還沒有接受這個產品的使用者授權合約 (EULA)。)

SCOPE
此諮詢底部的「受影響硬體平台」區段列出此問題所影響的特定筆記型電腦。
RESOLUTION
若要解決此問題,請執行下列步驟:
  1. 按一下 開始,然後選擇 控制台
  2. 按一下 新增或移除程式
  3. 選擇 NIS (Norton Internet Security) 並選擇將 NIS 從系統 全部移除的選項,然後重新開機。
  4. 從 SWSetup 重新安裝 NIS,然後重新開機。

Hardware platforms affected : HP Compaq nx6315 Notebook PC, HP Compaq nx6325 Notebook PC

Operating systems affected : Microsoft Windows XP Microsoft Windows XP 64-Bit Edition(Standard HP Product) Microsoft Windows XP Home Edition(Standard HP Product) Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA01647271

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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