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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c03100261

版本: 1

HP 筆記型電腦 - HP ProtectTools 拒絕使用 Microsoft Windows XP 的某些日文語言筆記型電腦上的密碼

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Nov-2011

Last updated : 23-Dec-2011

DESCRIPTION
此問題會影響使用 Microsoft Windows XP 的某些日文語言筆記型電腦。
HP ProtectTools 拒絕輸入的密碼。

SCOPE
此諮詢底部的「受影響硬體平台」區段列出此問題所影響的特定筆記型電腦。
RESOLUTION
解決方案為切換至受支援的鍵盤配置。 請勿使用適用於日文的 Microsoft IME 或適用於日文的 Microsoft Office 2007。

Hardware platforms affected : HP Compaq 6530b Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6535b Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6830s Notebook PC, HP EliteBook 6930p Notebook PC

Operating systems affected : Microsoft Windows Vista (32-bit) Microsoft Windows Vista (64-bit) Microsoft Windows XP Professional Edition(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA01515328

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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