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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02848091

版本: 1

HP 筆記型電腦 ─ 套用 Windows 7 專業版 (64 位元) Ghost 映像失敗

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-May-2011

Last updated : 03-Jun-2011

DESCRIPTION
本文件適用於搭配 Microsoft Windows 7 專業版 (64 位元) 的 HP 筆記型電腦。
嘗試將 Windows 7 專業版 (64 位元) 映像從 DVD 光碟套用至安裝 8 GB 記憶體及 180 GB 固態磁碟機 (SSD) 的筆記型電腦時,處理程序會失敗,並顯示 Ghost x64 畫面。 此外,畫面上並未顯示任何關於失敗的資訊。

SCOPE
HP EliteBook 8540w 行動工作站
RESOLUTION
這是因為 Symantec Ghost 64 位元版與安裝 8 GB 記憶體及 180 GB SSD 的筆記型電腦間不相容所導致的問題。
若要解決此問題,請執行下列步驟:
  1. 解除安裝 ghost64.exe 應用程式。
  2. 安裝 ghost32.exe 應用程式。
  3. 將 Windows 7 專業版 (64 位元) 映像從 DVD 光碟套用至筆記型電腦。

Hardware platforms affected : HP EliteBook 8540w Mobile Workstation

Operating systems affected : Microsoft Windows 7 Professional (64-bit)(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA02796462

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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