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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02437109

版本: 1

HP 筆記型電腦 ─ 在配備 Windows 7 的筆記型電腦上,無法存取裝置管理員與 HP Software Setup

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Jul-2010

Last updated : 17-Aug-2010

DESCRIPTION
在配備 Windows 7 作業系統的筆記型電腦上,無法存取裝置管理員和 HP Software Setup。 這個問題發生在立陶宛版和拉脫維亞版的 Microsoft Windows 7 映像上。

SCOPE
HP EliteBook 2540p 筆記型電腦
RESOLUTION
此問題肇因於使用者名稱使用的是立陶宛或拉脫維亞語言鍵盤字元,而電腦名稱的是使用正常鍵盤字元。
欲解決此問題,請在開機程序期間按下 F11,將筆記型電腦還原為原廠設定值。 還原程序完成後,請設定新的使用者名稱和電腦名稱。

Hardware platforms affected : HP EliteBook 2540p Notebook PC

Operating systems affected : Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA02231724

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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