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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02256610

版本: 1

HP 筆記型電腦 ─ ClickPad 點選功能無法正常運作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jun-2010

Last updated : 22-Jun-2010

DESCRIPTION
The ClickPad does not function if a user has a finger resting in the button zone and attempts to tap the pad to select an item on the screen.

SCOPE
HP ProBook 4320s Notebook PC
HP ProBook 4321s Notebook PC
HP ProBook 4420s Notebook PC
HP ProBook 4520s Notebook PC
HP ProBook 4720s Notebook PC
RESOLUTION
A ClickPad is different from a TouchPad because it is a single flat surface that has designated sections for buttons. Therefore, to resolve this issue, do not rest fingers in the button zone when attempting to use the select function.

Hardware platforms affected : HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4720s Notebook PC

Operating systems affected : Microsoft Windows Vista (32-bit) with Downgrade English OS

Software affected : Not applicable

Support Communication Cross Reference ID : IA02187564

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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