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SUPPORT COMMUNICATION- 客戶諮詢

Document ID: c02159543

版本: 1

HP 筆記型電腦 - 解除安裝驅動程式之後,藍芽裝置圖示上顯示黃色的爆炸符號

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-May-2010

Last updated : 26-May-2010

DESCRIPTION
從「裝置管理員」面板解除安裝藍芽裝置後,顯示黃色的爆炸符號與「藍芽裝置」圖示。 來自 HP 的藍芽裝置驅動程式不會安裝。 藍芽裝置無法運作。

SCOPE
此咨詢底部的「受影響硬體平台」一節列出此問題所影響的特定筆記型電腦。
RESOLUTION
從「裝置管理員」面板解除安裝驅動程式不會刪除軟體。 嘗試從還原光碟重新安裝藍芽軟體失敗,因為安裝程序在硬碟上發現軟體並停止該程序。
請執行下列步驟以移除舊驅動程式,並使用 HP 軟體重新安裝藍芽。
  1. 確定藍芽裝置已開啟。
  2. 依序按一下 開始控制台新增或移除程式
  3. 從清單中,按一下 Microsoft 藍芽驅動程式旁的 移除
  4. 移除驅動程式後,依序按一下 開始說明及支援更新軟體與驅動程式
  5. 出現提示時,按一下 系統健康檢查
  6. 出現驅動程式、BIOS 和軟體的更新清單時,選取 HP 藍芽軟體
  7. 請依照提示安裝軟體。

Hardware platforms affected : Compaq Presario B1800 Notebook PC series, Compaq Presario M2000 Notebook PC series, Compaq Presario V2000 Notebook PC series, Compaq Presario V2400 Notebook PC series, Compaq Presario V2600 Notebook PC series, Compaq Presario V4200 Notebook PC series, Compaq Presario V4400 Notebook PC series, Compaq Presario V5000 Notebook PC series, HP Compaq nc4200 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6140 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nw8240 Mobile Workstation, HP Compaq nx4300 Notebook PC, HP Compaq nx4820 Notebook PC, HP Compaq nx6110 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx7200 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq tc4200 Tablet PC, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv1300 Notebook PC series, HP Pavilion dv1400 Notebook PC series, HP Pavilion dv1500 Notebook PC series, HP Pavilion dv1600 Notebook PC series, HP Pavilion dv4200 Notebook PC series, HP Pavilion dv4400 Notebook PC series, HP Pavilion dv5000 Notebook PC series, HP Pavilion dv8000 Notebook PC series, HP Pavilion dv8100 Notebook PC series, HP Pavilion ze2000 Notebook PC series, HP Pavilion ze2100 Notebook PC series

Operating systems affected : Microsoft Windows 2000 Professional(Standard HP Product) Microsoft Windows XP Home Edition(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product) Microsoft Windows XP Tablet PC Edition(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA00617956

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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