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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02104419

版本: 1

Advisory: HP TouchSmart 9100 商用電腦 ─ Microsoft Surface Globe 安裝失敗,並顯示 Error: Virtual Earth 3D Is Damaged

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Apr-2010

Last updated : 04-Jun-2010

DESCRIPTION
初次安裝 Microsoft Surface Globe (隨附於 Microsoft Touch Pack for Windows 7) 時,顯示下列錯誤訊息:
ERROR
Virtual Earth 3D is damaged and may not work properly. Removing and then installing it again may help.

SCOPE
本文件的資訊適用於配置如下的系統:
系統:
  • HP TouchSmart 9100 商用電腦
作業系統:
  • Microsoft Windows 7 Enterprise (64 位元)
  • Microsoft Windows 7 Home Basic (64 位元)
  • Microsoft Windows 7 Home Premium (64 位元)
  • Microsoft Windows 7 Professional (64 位元)
  • Microsoft Windows 7 Ultimate (64 位元)
附註
此問題不會發生在 32 位元版本上。
RESOLUTION
解除安裝 Surface Globe 後,再重新安裝。
重新安裝 Surface Globe:
  1. 按一下 開始 > 所有程式
  2. 選取 Microsoft Touch Pack for Windows 7 > Microsoft Surface Globe
  3. 遵循螢幕上的指示完成安裝。
  4. 出現安裝最新版 Virtual Earth 3D 的提示時,請選取

Hardware platforms affected : HP TouchSmart 9100 All-in-One PC

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA02013096

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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