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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02056351

版本: 1

HP 筆記型電腦 ─ 連接 USB 光碟機後,MyDVD 軟體無法安裝於 64 位元作業系統

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Mar-2010

Last updated : 20-Apr-2010

DESCRIPTION
將 USB 光碟機連接至筆記型電腦後,MyDVD 軟體將無法安裝於 64 位元作業系統。 執行 Roxio Creator 安裝程式後,會安裝 Creator 和 Express Labeler 應用程式,但無法安裝 MyDVD 應用程式。

SCOPE
HP Compaq 2710p 筆記型電腦
HP Compaq 6715b 筆記型電腦
HP EliteBook 2730p 筆記型電腦
RESOLUTION
欲解決此問題,請再次執行 Roxio Creator 安裝程式。

Hardware platforms affected : HP Compaq 2710p Notebook PC, HP Compaq 6715b Notebook PC, HP EliteBook 2730p Notebook PC

Operating systems affected : Microsoft Windows Vista (64-bit) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP 64-Bit Edition(Standard HP Product) Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA02009355

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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